Jigar Rathod
Team Leader - Service And Sales Renewals
Mumbai
Summary
- Customer-focused professional with successful 9-years career in Services and Sales sector.
- Dynamic Sales Team Leader with a proven track record at Policybazaar.com, enhancing productivity through effective coaching and performance monitoring. Skilled in team motivation and relationship building.
- I successfully improved customer satisfaction ratings by addressing service quality issues promptly, fostering a collaborative environment that drives results.
Overview
4
4
Languages
9
9
years of professional experience
Work History
Team Leader, Sales Operations - Renewals
Policybazaar.com
05.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Team Leader
IEnergizer
06.2024 - 03.2025
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Performance Monitoring: Track team metrics and Key Performance Indicators (KPIs) such as response times, resolution rates, and client satisfaction scores
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Feedback & Reviews: Conduct regular one-on-one meetings and performance reviews to provide constructive feedback and nurture staff strengths
- Culture Building: Foster a positive, collaborative work environment that encourages employee engagement and reduces burnout
- Prepare and deliver service team reporting to management, highlighting team achievements and areas requiring additional support
- Prepare and deliver service team reporting to management, highlighting team achievements and areas requiring additional support
Team Leader - Service Delivery
Securens System Private Limited- DB Bank
02.2023 - 06.2024
Team Leader
IGT Solutions - Cleartirp
02.2022 - 02.2023
SME Team Leader
Concentrix
06.2017 - 02.2022
Education
Master of Science - Master of Computer Application
04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Mentoring
Documentation and reporting
People management
Client service
Team building
Performance improvement
Coaching and mentoring
Relationship building
Key performance indicators
Daily workflow improvement
Customer service
Playing Cricket
- The combination of running, batting, and throwing provides excellent benefits and improves overall stamina.
Timeline
Team Leader, Sales Operations - Renewals - Policybazaar.com
05.2025 - Current
Team Leader - IEnergizer
06.2024 - 03.2025
Team Leader - Service Delivery - Securens System Private Limited- DB Bank
02.2023 - 06.2024
Team Leader - IGT Solutions - Cleartirp
02.2022 - 02.2023
SME Team Leader - Concentrix
06.2017 - 02.2022
Harilishan Maloo Collage - Master of Science, Master of Computer Application
04.2001 -