Jitendra Kumar
Bharatpur
Summary
Results-driven professional with strong skills in customer service, team building, and sales strategy. Proven ability to implement effective sales plans and enhance customer satisfaction through timely complaint resolution.
Overview
5
5
years of professional experience
Work History
Zonal Territory Manager
Airtel Paymen Bank
Bharatpur
05.2025 - Current
- Developed and implemented strategies to increase sales in assigned territory.
- Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
- Resolved customer complaints promptly and professionally.
- Devised territory sales plans to exceed revenue and market penetration goals.
- Developed sales plans designed to achieve revenue targets and business objectives.
Team Leader
V5 Global
Bharatpur
10.2022 - 05.2025
- Trained new staff on company policies and procedures effectively.
- Implemented process improvements to enhance team productivity and morale.
- Monitored individual performance and provided constructive feedback regularly.
- Developed training materials to support employee onboarding initiatives.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Rural Bank Mitra
Kutumbh Care With Airtel Payment Bank
Bharatpur
02.2021 - 10.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Arts -
Brij University, Bharatpur
Bharatpur08-2025
ITI -
Rajasthan Board, Jodhpur
Bharatpur05-2012
12TH -
Rajasthan Board, Ajmer
Bharatpur08-2010
10TH -
Rajasthan Board, Ajmer
Bharatpur08-2008
Skills
- Customer service
- Team building
- Sales strategy
- Employee training
- Process improvement
- Problem solving
- Channels and distribution knowledge
- Business development
- Sales presentations
- Account servicing
- Sales leadership
- Business management
Custom Section 1
I hereby declare that the above information is true to the best of my knowledge and belief.
📍 Place: Bharatpur
📅 Date: __________
(Jitendra Kumar)
Timeline
Zonal Territory Manager
Airtel Paymen Bank
05.2025 - Current
Team Leader
V5 Global
10.2022 - 05.2025
Rural Bank Mitra
Kutumbh Care With Airtel Payment Bank
02.2021 - 10.2022
Bachelor of Arts -
Brij University, Bharatpur
ITI -
Rajasthan Board, Jodhpur
12TH -
Rajasthan Board, Ajmer
10TH -
Rajasthan Board, Ajmer