Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Disclaimer
Languages
Personal Information
Affiliations
Certification
Timeline
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JITENDRA SINGH

Https://www.linkedin.com/in/jitendraidfcbank/

Summary

Adept at operations management and fostering customer relationships, I significantly enhanced branch performance at IDFC FIRST BANK Ltd. My expertise in sales strategies and CRM, coupled with a knack for resolving complex issues, resulted in a notable increase in customer satisfaction. My leadership in financial services positions me as a key asset for driving business growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Deputy Manager

IDFC FIRST BANK Ltd
Bhopal
08.2022 - Current
  • Financial Acumen: Strong understanding of banking products, financial services, and the financial markets.
  • Customer Service: Ensuring high levels of customer satisfaction and resolving customer complaints efficiently.
  • Cash Management: Ensuring the branch’s cash handling procedures are followed, monitoring cash flow, and resolving any discrepancies.
  • Report Generation and Analysis: Preparing daily, weekly, or monthly performance reports, and analyzing the branch’s financial health.
  • Handling Escalated Issues: Taking charge of complex customer queries or complaints and resolving them effectively.

Deputy Branch Manager

ICICI Bank Ltd
12.2021 - 09.2022
  • Operational Management: Overseeing day-to-day banking operations, ensuring efficient processes, and handling administrative tasks, Monitoring business, Case handling, knowledge of the product, process, compliance and operations and increase the customer satisfaction, client acquisition and Banking products sales.
  • Leadership: Ability to manage teams, guide employees, and step into a managerial role when the branch manager is unavailable.

Sr Executive

Jana Small Finance Bank
Bhopal
08.2020 - 11.2021
  • Compliance and Risk Management: Ensuring the branch adheres to banking regulations, anti-money laundering laws, and internal policies.
  • Customer Relationship Management: Resolving customer issues, promoting banking services, and ensuring customers’ needs are met.
  • Sales and Business Development: Identifying and implementing strategies to increase branch business, achieving sales targets, and promoting new banking products.

BDE

HDFC Bank Ltd
Bhopal
06.2016 - 08.2020
  • Customer Service: Ensuring high levels of customer satisfaction and resolving customer complaints efficiently.
  • Sales and Business Development: Identifying and implementing strategies to increase branch business, achieving sales targets, and promoting new banking products.

Education

M.TECH - DC

RGTU
Bhopal, M.P.

B.E. - E.C.E.

RGTU
Bhopal, M.P.

Skills

  • Operations management
  • Sales strategics
  • Retail operations management
  • Customer relationship management (CRM)
  • Customer service
  • Data Visualization
  • Customer support
  • Business analysis
  • Server management

Extracurricular Activities

Summer training from BSNL Bhopal (5 weeks) Workshop training of embedded system technology from SOFCON INDIA PVT. LTD. Participated in debate competitions organized by Patel Group of Institutions Bhopal SEO training from Expert18 web solution Bhopal (45 days) Pursuing Data Science certification course from EDUONIX Learning Solutions Pvt Ltd

Disclaimer

I hereby declare that the information furnished above is true to the best of my knowledge. I am also confident of my ability to work in a team.

Languages

  • English
  • Hindi

Personal Information

  • Date of Birth: 09/15/91
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Affiliations

  • Special awards for achievements in different fields, whether academics, Debate contest.

Certification

Ø I have participated debate computations in organized PATEL GROUP OF INSTITUTIONS BHOPAL.

Ø I have done SEO (search engine optimization) training from Expert18 web solution Bhopal (45 days).

Ø I have pursuing Data science certification course from EDUONIX learning solutions pvt ltd.

Timeline

Deputy Manager

IDFC FIRST BANK Ltd
08.2022 - Current

Deputy Branch Manager

ICICI Bank Ltd
12.2021 - 09.2022

Sr Executive

Jana Small Finance Bank
08.2020 - 11.2021

BDE

HDFC Bank Ltd
06.2016 - 08.2020

M.TECH - DC

RGTU

B.E. - E.C.E.

RGTU
JITENDRA SINGH