Jitendra Solanki
Summary
- Customer support professional with a proven track record in addressing and resolving customer concerns efficiently, enhancing customer satisfaction and loyalty.
- Strong comprehension abilities, with a focus on teamwork, adapting to changing demands, and achieving company objectives through effective communication and problem-solving
Overview
9
9
years of professional experience
Work History
Jr. Technical Support Executive
PROSEON TECHNOLOGIES PVT LTD
09.2020 - Current
- Working as Support Executive
- Providing satisfactory customer support via handling daily incoming calls and live chat.
- Generating leads for software demo by doing daily outgoing calls
- Providing product demo and training to end users.
- Performing regular feedback calls to ensure customer satisfaction and retaining existing clients
- Opening Demat trading account
- Resolving technical issues and clients queries
- Reporting issues with accurate information and tacking them to closure using JIRA.
- Maintaining Weekly work reports
- Providing immediate support ,trainings to the sales team and colleagues
- Strong knowledge of the stock market and experience supporting Algo trading clients.
Sales Executive
CAPITAL FIRST LTD
02.2016 - 03.2017
- Worked as sales executive in loan field
- Achieved runner up position in vadodara sales
- Used CRM to check loan eligibility and track customer interactions.
- Assisted clients in understanding loan products and services.
- Generated new leads and followed up with prospective customers.
- Maintained accurate records of sales and customer information.
Sales Executive
H R SERVICES
12.2015 - 02.2016
- Worked as sales executive in loan and insurance fields
- Promoted to Team leaders
- Managed a team of juniors, overseeing daily outbound calls and ensuring lead follow-up.
- Reported daily call activities and lead closures to the manager.
- Provided field sales support when required to close deals.
- Ensured effective lead conversion and follow-up for closure.
Education
B.com -
IGNOU
Vadodara, Gujarat01.2020
HSC -
KENDRIYA VIDYALAYA NO-1
Bhopal, India01.2011
SSC -
KENDRIYA VIDYALAYA NO-1
Bhopal, India01.2009
Skills
- Communication skills
- Strong comprehension abilities
- Proficient in utilizing modern teaching aids and methodologies
- Excellent computer skills
- Business development expertise
- B2B sales experience
- Sales management
- Customer support
- Technical support
- Live chat support
- Conducted product demos
- Familiarity with Jira
- Stock market knowledge for equities and derivatives segments
- Remote support
- Software installation
- Customer relationship management (CRM)
Disclaimer
I hereby declare that the information provided above is correct to the best of my knowledge.
Personal Information
- Father's Name: Kannubhai Solanki
- Date of Birth: 12/16/93
- Gender: Male
- Marital Status: Married
Timeline
Jr. Technical Support Executive
PROSEON TECHNOLOGIES PVT LTD
09.2020 - Current
Sales Executive
CAPITAL FIRST LTD
02.2016 - 03.2017
Sales Executive
H R SERVICES
12.2015 - 02.2016
B.com -
IGNOU
HSC -
KENDRIYA VIDYALAYA NO-1
SSC -
KENDRIYA VIDYALAYA NO-1
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