Jitesh Jain
Mumbai
Summary
Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Process Lead
TATA Consultancy Services LTD.
06.2013 - 09.2023
- Batch processing for ING Bank in Global Banking System/ Special Purpose Vehicle (Data Center)
- Monitoring Network devices/Routers/switches/Servers/ Firewall devices of all Asia & Europe branches of ING Bank systems and servers
- Preparing Daily Regulatory Reports of ING Asia Bank branches such as MAS, CRS, FATCA, etc
- Reconciliation of Daily Banking reports
- Monitoring of Global Monitoring Application of Europe for ING Bank European branches
- Rostering and Management of associates in Shifts
- Preparing Daily, monthly and Quarterly MIS reports for TCS APAC for client submission.
- Mentored and guided employees to foster proper completion of assigned duties.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Initiated timely response to emails, voicemails, and written correspondence.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Worked with colleagues to create prototypes for designs and training materials.
- Supported office business development and customer service.
- Coordinated weekly meetings for internal and external groups.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed and assessed functional and organizational activities.
- Assessed business processes and identified ways to boost improvement.
- Built strong relationships with customers through positive attitude and attentive response.
Lecturer
BalBharati’s M.J.P College of Commerce
06.2011 - 05.2013
- Lecturer for Accounts & Business Communication (XI & XII STD)
- Scheduling Daily Lectures
- Preparing Daily Reports.
BPCL Helpdesk Exe
Venture Infotek Global Pvt ltd.
08.2009 - 12.2010
- Processing of BPCL Cards
- Dispatching of the Cards
- Technical hot Listing of Cards
- Keeping Follow up with vendors for Issue resolution cases
- Collecting the Data for the Issuance of Helpdesk and preparing the daily Report.
Education
Skills
- MS-Office
- Tally
- Internet and Technical Software trouble shooting
- Basic SQL Knowledge
- Basic VBA script knowledge
- Process Change Improvements
- Data Monitoring
- Conflict Resolution Tactics
- Quality Reporting
- Project Objective Understanding
- Business Needs Assessment
- Team Collaboration
- Statistical Data Analysis
- Training Initiatives
Certification
- LDP ASCENT- The Foundation for your Leadership Journey - Certificate
- Digital: DevOps Intermediate
- BPS: Environment Health & Safety Foundation
- BPS: Business Analysis Foundation
- Foundation: Core Java Concepts Foundation
- BDA: Certificate in Software Testing Skills
- BDA: Certificate in Digital Banking
- BPS: Project Management Intermediate
- Process: Agile Way of Working Foundation
- BPS: SQL Basic Foundation
- Architecture & Tools: Technical Architect - Behavioral
- Process: ITIL Foundation Certification
Hobbies And Interests
Teaching, Book Reading & Music
Training
- BFSS: Business Analysis_E1_vILT
- ASCENT- The Foundation for your Leadership Journey 3d- ILT/Virtual ILT
- BPS: Starburst Value Creator_ILT
- TCS-BPS Process Update-BPS-Product & Process Trainings (PnP)-ILT
- NICE Sonic Console Management-BPS-Product & Process Trainings (PnP)-
Rewards And Recognition
- Awards for Excellence, On the Spot (Team) Award, On The Spot Awards – 13 Oct 2021
- Awards for Excellence, Best Team Award, Star Awards – 21st July 2021
- BPS Awards,BPS Star Performer Award,Star Awards – 26th Feb 2020
- Awards for Excellence,On The Spot Award,On The Spot Awards – 04th Oct 2019
- Learning Awards,Fresco Play Miles Award,Fresco Play Award – 25th Jun 2019
- Service Awards,Service & Commitment Award,Service Award – 11th Jun 2018
- Service Awards,Service & Commitment Award,Service Award – 11th Jun 2016
- Beyond Performance Awards,CSR-Best Initiative Award,CSR Awards – 11th Jan 2016
- BPS Awards,BPS Star Performer,Star Awards – 20th Jun 2015
- BPS Awards,BPS Star Performer,Star Awards – 24th Jun 2015
Previous Employers
- BalBharati’s M.J.P College of Commerce, June 2011 to May 2013, Lecturer for Accounts & Business Communication (XI & XII STD), Scheduling Daily Lectures, Preparing Daily Reports
- Venture Infotek Global Pvt ltd., August 2009 to December 2010, BPCL Helpdesk Exe, Processing of BPCL Cards, Dispatching of the Cards, Technical hot Listing of Cards, Keeping Follow up with vendors for Issue resolution cases, Collecting the Data for the Issuance of Helpdesk and preparing the daily Report
Other Details - Strengths
Willingness to accept Challenges and Responsibilities
Personal Information
- Total Experience: 13 years
- Gender: Male
- Religion: Hindu
- Marital Status: Married
- Date of Birth: 01/16/1991
- Nationality: Indian
Languages
English
Timeline
Business Process Lead
TATA Consultancy Services LTD.
06.2013 - 09.2023
Lecturer
BalBharati’s M.J.P College of Commerce
06.2011 - 05.2013
BPCL Helpdesk Exe
Venture Infotek Global Pvt ltd.
08.2009 - 12.2010
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