Jithin A J
Palakkad
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Senior Manager - Credit Life
ICICI Prudential
10.2023 - Current
- Maintained PAN India Key Account Management of Hinduja Leyland Finance Ltd and Hinduja Housing Finance Ltd
- Coordinated the clients and internal team for new policy issuance worth of 8cr on MOM with targeted 7% growth
- Settled the claim with claim settlement ratio of 97% by evaluating each case and provide the customer payment
- Market segmentation of branches based on penetration attributes using tools like QlickView and Python
- Conducted Loan Mela Activity on PAN India level for boosting market penetration and the brand position of ICICI
- Coordinated with partner company for medical and non-medical cases for the clearance of new policy issuance
Assistant Manager - Supply Chain Management
Flipkart
09.2021 - 09.2023
- Operations management of e-commerce supply chain comprises of Fulfillment Center, Last Mile and Logistics
- Team Management of 400 with 5 direct reportees across 3 verticals in 5 departments for day-to-day business OPS
- Supply chain planning & execution for catering 40% of the grocery demand of Hyderabad city using 3PL vendors
- Warehouse launching and peak capacity scale-up to 9k order per day within a span of 6 months with 350+ MP
- Implemented process excellence project with 5 attributes resulted in a improvement of 2.5 % CSAT score
- Finance management including clearance of monthly billing and penalty calculations of the metrics for 3PL vendor
- Forecasting of asset, transportation and manpower requirement based on supply-demand planning every month
- Recognized with OPS champion award for the 12% improvement in availability of manpower in SCM Bihar
- Selected in crisis management team for stabilizing the supply chain disruption in SCM Assam region
- Additional responsibility of managing end to end supply chain of SCM Telangana after completing 1 year in FC
Regional Manager - Customer Management
Next Education India Pvt Ltd
09.2020 - 08.2021
- Managed the entire Operations with a team of 150 members across 6-levels of hierarchy from 3 different teams
- Coordinated the operations of 900+ B2B customers by handling the value chain in coordination with sales in South
- Monitored the implementations, complaints to achieve customer satisfaction with 7 days TAT applying JIT tools
- Managed 15 products portfolio and initiated a program for Six- Sigma implementation on the field operations
- Published monthly PAN India Employee Productivity Report and suggested the ways to improve field productivity
- Handled additional responsibility as the Regional Head for 3 states within 3 months of joining the organization
- Promoted as Regional Manager for Karnataka and Tamil Nadu states within 7 months of joining the organization
Graduate Trainee - Oil & Gas Refining
Bharat Petroleum Corporations Ltd
01.2016 - 01.2017
- Part of process engineering team for process improvement in oil & gas refinery across 7 different products
- Analyzed the energy efficiency of equipment using Aspen Plus software and recommended possible deviations
- Coordinated a team of 20 for inspection of refinery equipment installation and reported the adherence and deviations
- Managed 2 levels of vendors for engineering design and done gap analysis of various refinery equipment installations
- Digitalized 120+ refinery drawings using AutoCAD software as a part of the digitalization of refinery operations
- Completed the inspection of 35+ refinery equipment and digitalization of 120+ P&IDs within the given deadline
Supervisor - Oil & Gas Commissioning
ONGC Petro additions Ltd
03.2015 - 12.2015
- Part of Operations team in commissioning and start-up activities of the newly installed Petrochemical plant
- Coordinated with 3 levels of vendor companies for installation and start-up activities of water treatment plants
- Part of a team of 14 for the production of industry-standard purified water as the input for dual feed cracker units
- Analyzed day-to-day operations activities of the plant and submitted weekly and monthly reports of the progress
Education
MBA -
Indian Institute of Management Sambalpur
01.2020 - 12.2020
B. Tech - undefined
National Institute of Technology Calicut
01.2014 - 12.2014
Class XII - undefined
Jawahar Navodaya Vidyalaya Palakkad
01.2010 - 12.2010
Class X - undefined
Jawahar Navodaya Vidyalaya Palakkad
01.2008 - 12.2008
Skills
Strategic planning
Talent development
Operations management
Resource allocation
Extra Curricular Activities Certifications
- Python, Completed 3 projects using python 3.11 data analytics & 2 ongoing projects as part of LinkedIn learning, 2023
- California, Irvine, Completed the certification course on IoT and embedded system from the university of California, Irvine, 2022
- New York University, Completed the certification course on Digital Manufacturing& Design from state university of New York, 2021
- President, Coordinated national level case study competition and Six-Sigma workshop by KPMG in the college, 2019
- Football, Part of college football team which secured the runner-up position in XIMB annual football tournament, 2019
- Videography, Part of team for making short film Two- and half-inch love and made it cross 1 lakh views on YouTube, 2015
Certification
OPS Champion, Selected as operations champion of east zone for the contribution during big billion days in Flipkart, 2022
Phone
+91, 8129840161
Personal Information
- Age: 32
- Gender: Male
Timeline
Senior Manager - Credit Life
ICICI Prudential
10.2023 - Current
Assistant Manager - Supply Chain Management
Flipkart
09.2021 - 09.2023
Regional Manager - Customer Management
Next Education India Pvt Ltd
09.2020 - 08.2021
MBA -
Indian Institute of Management Sambalpur
01.2020 - 12.2020
Graduate Trainee - Oil & Gas Refining
Bharat Petroleum Corporations Ltd
01.2016 - 01.2017
Supervisor - Oil & Gas Commissioning
ONGC Petro additions Ltd
03.2015 - 12.2015
B. Tech - undefined
National Institute of Technology Calicut
01.2014 - 12.2014
Class XII - undefined
Jawahar Navodaya Vidyalaya Palakkad
01.2010 - 12.2010
Class X - undefined
Jawahar Navodaya Vidyalaya Palakkad
01.2008 - 12.2008