Jithin NP
Bangalore
Summary
Strategic manager with a strong background in Products, financial analysis, interpretation, and market research. Experienced in formulating and implementing merchandise promotion strategies for increased revenue. Goal-oriented and focused with a proven track record of exponential sales growth.
Overview
17
17
years of professional experience
Work History
Techno Commercial Manager
Dimension Digital Controlls Pvt. Ltd.
Bangalore
06.2007 - Current
- Drafted proposals outlining pricing structures, payment terms and delivery timelines.
- Provided support for design, testing, installation, and commissioning processes
- Managed customer relationships to ensure satisfaction with services provided.
- Coordinated activities between various departments to ensure timely completion of projects.
- Monitored project progress to ensure adherence to agreed upon deadlines.
- Identified areas of improvement in existing processes and procedures.
- Assisted in resolving customer complaints regarding products or services delivered.
- Reviewed, analyzed and negotiated contracts to ensure that all terms and conditions met the company's objectives.
- Prepared budgets and approved budget expenditures.
Technical Head
Smartice Global
Bangalore
08.2015 - 04.2017
- Managed the full project lifecycle, involving design through to installation and commissioning.
- Researched and tested new technologies and products as part of R&D role.
- Conducted technical training sessions for Project Engineers to enhance their skills in handling complex projects
- Formulated and designed comprehensive Standard Operating Procedures (SOPs) for effective implementation
- Provided clients with custom designed video content analysis solutions in the field of analytics
- Designed and drafted Company's Knowledge Centre and catalogues as well as user manuals for clients.
- Provided remote assistance to field engineers and clients for technical support.
- Supported Sales team by providing technical assistance for client reference in sales-related activities
System Administrator
Pentasoft IT Solution
Kottakkal
07.2012 - 07.2014
- Created customized desktop configurations based on client specifications
- Undertook the configuration of hardware and assembly of IT systems.
- Installed and troubleshooted software in Windows
- Maintained and improved LAN and Virtual Machine as Network Administrator.
Interactive Social Media Advisor
24/7
Bangalore
09.2011 - 06.2012
- Managed customer accounts.
- Managed and resolved diverse banking related customer inquiries effectively.
- Educated customers on bank policies to enhance their banking experience
- Analyzed banking customer transactions for fraudulent activities.
- Enhanced credit approval processes
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Electronics And Communication Engineering
BangalorePost Graduate Diploma in Industrial Automation -
Prolific System And Technologies
BangalorePUC -
Morning Star Higher Secondary School
GudalurSkills
- Account Management
- Customer Relationship Management
- Business Development
- Product Management
- Operations Management
- Proposal Writing
- Sales Support
- Sales strategy
- Competitive Analysis
- Financial Reporting
- Key Account Management
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Upper Intermediate (B2)
B2
Kannada
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
Telugu
Beginner
A1
Timeline
Technical Head
Smartice Global
08.2015 - 04.2017
System Administrator
Pentasoft IT Solution
07.2012 - 07.2014
Interactive Social Media Advisor
24/7
09.2011 - 06.2012
Techno Commercial Manager
Dimension Digital Controlls Pvt. Ltd.
06.2007 - Current
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Electronics And Communication Engineering
Post Graduate Diploma in Industrial Automation -
Prolific System And Technologies
PUC -
Morning Star Higher Secondary School
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