B. JOHN PAUL RAHUL
Associate Director - Operations
Chennai
Summary
Experienced Associate Director of Operations with 12+ years of proven success in optimizing operations across diverse industries. Skilled in strategic planning, process improvement, and team leadership, driving growth, efficiency, and performance. Expertise in supply chain management, team development, and fostering collaboration. Strong communicator and analytical thinker dedicated to delivering exceptional results with integrity and professionalism.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Associate Director - Operations
Zepto
01.2022 - Current
- Managed comprehensive city-wide operations from initiation to completion.
- Successfully expanded store presence from 9 to 40 locations.
- Accountable for the entire Profit and Loss (P&L) of the city.
- Drove a significant increase in daily orders from 4,000 to 60,000 plus, contributing to substantial business growth.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Established an in-house team of Marketing Executives spanning 10 cities in India, achieving a reduction in CAC from Rs.750 to Rs.236, while maintaining a retention rate of 27%.
National Warehouse Head
Able Cold Logistics
03.2021 - 01.2022
- Managed operations across 22 warehouses located in 17 cities.
- Effectively spearheaded the expansion efforts, achieving coverage in 25 cities by the end of 2021.
- Ensured optimal product conditions through temperature monitoring and regulation across multiple warehouse facilities.
Head of Operations & Logistics
Ninjacart
10.2019 - 04.2020
- Directed and coordinated all aspects of Collection Center, Fulfillment Center Operations, and First Mile Logistics.
- Headed operations at the Chennai Fulfillment Centre, managing a sizable facility covering 70,000 sq. ft and leading a dedicated team of over 350 employees.
- Led the consistent achievement of a fulfillment rate exceeding 99.5% daily, ensuring operational excellence through the timely completion of all dispatches.
Sales & Operations Manager
One Assist Consumer Solutions Private Limited
08.2017 - 10.2019
- Took charge of key account management for significant enterprise clients, namely Capital First and Home Credit.
- Managed operations in the Gujarat market and effectively secured partnerships with prominent chain stores such as Bhatia and Mahavir Mobiles.
- Displayed adept coordination with cross-functional teams in Insurance, Technology, Finance, and Marketing to tackle and resolve sales escalations.
Regional Sales Manager
Groom India Salon & Spa Private Limited, Chennai,
01.2017 - 08.2017
- Effectively managed a team consisting of 4 Area Managers and 2 Territory Managers covering Kerala and Tamil Nadu regions.
- Supervised the operational aspects of 90 Naturals Salons (Franchisees) spread across Kerala and Tamil Nadu.
- Played a crucial role in evaluating and choosing potential franchisees to support the successful initiation of new salon launches.
Operations Manager
TVS Electronics Limited
03.2015 - 01.2017
- Led a team comprising 23 Spare Parts Officers and 3 Cluster Officers operating across South and West India.
- Oversaw spares availability in 23 Xiaomi Centers spanning 7 cities.
- Upholding Minimum Stock Levels (MSL) and achieving 100% stock accuracy across all centers.
Regional Commercial Executive
Asian Paints Limited
05.2011 - 07.2014
- Effectively managed a team of 12 Officers in Admin/Commercial operations covering Tamilnadu & Pondicherry.
- Possess expertise in Logistics, Operations, Last Mile Delivery, Security, and 3PL Management.
- Supervised 6 Warehouses totaling 2 Lac Sq.ft with a dedicated team of over 250 employees in Tamilnadu & Pondicherry.
Education
MBA - Finance & Marketing
Loyola Institute Of Business Administration
Chennai, Tamilnadu 06.2009 - 05.2011
B.Com - Commerce
Patrician College Of Arts & Science
Chennai, Tamilnadu 05.2005 - 05.2008
PG Diploma - Financial Planning
Institute Of Finance, Banking & Insurance
Chennai, Tamilnadu 08.2008 - 05.2009
Skills
Timeline
Associate Director - Operations
Zepto
01.2022 - Current
National Warehouse Head
Able Cold Logistics
03.2021 - 01.2022
Head of Operations & Logistics
Ninjacart
10.2019 - 04.2020
Sales & Operations Manager
One Assist Consumer Solutions Private Limited
08.2017 - 10.2019
Regional Sales Manager
Groom India Salon & Spa Private Limited, Chennai,
01.2017 - 08.2017
Operations Manager
TVS Electronics Limited
03.2015 - 01.2017
Regional Commercial Executive
Asian Paints Limited
05.2011 - 07.2014
MBA - Finance & Marketing
Loyola Institute Of Business Administration
06.2009 - 05.2011
PG Diploma - Financial Planning
Institute Of Finance, Banking & Insurance
08.2008 - 05.2009
B.Com - Commerce
Patrician College Of Arts & Science
05.2005 - 05.2008
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