John Paul S
Salem
Summary
Dynamic Cluster Manager with a proven track record at Shadowfax Technologies, excelling in operations management and logistics coordination. Adept at performance analysis and fostering strong client relationships, I drive efficiency and optimize resource allocation, ensuring financial targets are consistently met. Passionate about enhancing team performance and operational excellence.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Cluster Manager
Shadowfax technologies
Salem
08.2024 - Current
- Managed daily operations across multiple delivery hubs to ensure efficiency.
- Coordinated logistics and transport schedules to optimize resource allocation.
- Supervised team members, providing guidance and support during shifts.
- Conducted regular checks on inventory levels to maintain proper stock.
- Assisted in training new employees on operational procedures and systems.
- Communicated with clients to handle inquiries and service issues promptly.
- Analyzed performance data to identify areas for operational improvement.
- Analyzed data regularly to evaluate trends or changes that could impact on service delivery or operations within the cluster.
- Managed budgets for the cluster, ensuring financial targets were achieved within agreed timelines.
Cluster Manager
Delhivery
Pondicherry
01.2024 - 08.2024
- Managed daily operations across multiple delivery hubs to ensure efficiency.
- Coordinated logistics and transport schedules to optimize resource allocation.
- Supervised team members, providing guidance and support during shifts.
Assistant Manager
Delhivery
Salem
05.2022 - 01.2024
Business Development Manager
Eris lifescience ltd
Salem
08.2021 - 05.2022
Business Development Manager
Cipla ltd
Salem
12.2019 - 08.2021
Sales Executive
Microlabs ltd
Salem
04.2017 - 12.2019
- Developed strong relationships with clients through regular communication and follow-ups.
- Conducted product presentations to educate customers about features and benefits.
- Collaborated with marketing team to design targeted promotional campaigns.
Education
B.com ( Computer Application) - Commerce
Jairam Arta & Science College
Salem 06.2011 - 04.2014
Skills
- Operations management
- Budget management
- Logistics coordination
- Performance analysis
- Inventory control
- Customer relationship management
- Effective communication
- Problem solving
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Gujarati
Upper Intermediate (B2)
B2
Timeline
Cluster Manager
Shadowfax technologies
08.2024 - Current
Cluster Manager
Delhivery
01.2024 - 08.2024
Assistant Manager
Delhivery
05.2022 - 01.2024
Business Development Manager
Eris lifescience ltd
08.2021 - 05.2022
Business Development Manager
Cipla ltd
12.2019 - 08.2021
Sales Executive
Microlabs ltd
04.2017 - 12.2019
B.com ( Computer Application) - Commerce
Jairam Arta & Science College
06.2011 - 04.2014
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