Joni
Mahipalpur
Summary
Results-driven Store Manager with experience in operations, team management, and inventory control. Expertise in luxury retail, achieving sales targets and enhancing client satisfaction through effective complaint resolution. Skilled in Microsoft Office and team leadership, committed to delivering exceptional brand experiences.
Overview
2
2
Certifications
11
11
years of professional experience
Work History
STORE MANAGER
Big Z Hypermarket Store
02.2026 - Current
- Led overall store operations and managed a team of 20 staff members to achieve seamless functioning.
- Delivered excellent customer service and ensured efficient daily store operations.
- Managing stock inventory, inward/outward movement, and stock availability.
- Coordinated product purchasing and vendor relationships to maintain optimal stock levels.
- Adding new brands and products in the store as per customer demand and sales trends.
- Training staff on store SOPs, customer handling, and sales operations.
- Supervising billing operations and ensuring smooth POS transactions.
ACTING STORE MANAGER
Beauty Impex Pvt Ltd. ( The Olfactive IGI Airport)
02.2021 - 02.2026
- Skilled in luxury fragrance retail, handling renowned global brands such as Bvlgari, Hermès, Guerlain, Tom Ford, and Ferragamo, as well as exclusive niche brands like Montale, Mancera, Initio, Parfums de Marly Paris, and Xerjoff, while delivering premium client experiences and maintaining brand integrity.
- Delivered premium client experiences while preserving brand integrity.
- Guided customers in selecting fragrances and beauty products, enhancing their shopping experience.
- Organized product displays and upheld cleanliness of sales floor to create inviting environment.
- Processed sales transactions accurately using point-of-sale systems.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Optimized stock procedures, improving inventory management and service delivery.
Beauty Advisor
The Olfactive (India retails & hospitality Pvt Ltd.) IGI Airport
07.2020 - 01.2021
- Guided customers in selecting fragrances and personal care products, enhancing their shopping experience.
- Trained new associates on effective sales techniques and customer service standards to improve team performance.
- Managed inventory levels to maintain well-stocked, organized store displays, supporting sales efficiency.
- Processed transactions accurately using point-of-sale systems and maintained cash handling procedures.
Sales Associate
Skinn by Titan (The Olfactive IGI Airport)
07.2016 - 06.2020
- Achieved monthly sales targets through strategic planning and execution.
- Assisted customers in selecting fragrances and beauty products, contributing to a positive shopping experience.
- Resolved product-related issues, leading to higher customer satisfaction rates.
- Maintained optimal stock levels and organized merchandising displays.
- Compiled daily activity reports to inform senior management decisions.
Customer Service Executive
iEnergizer
NOIDA
10.2015 - 06.2016
- Delivered exceptional customer support, resolving complaints and queries to increase customer satisfaction.
- Executed lead generation strategies that expanded client base and contributed to revenue growth.
- Utilized advanced Excel skills for data analysis and reporting, improving decision-making processes.
- Collaborated with service personnel to maintain training standards across 11 global delivery centers, ensuring consistent service quality.
Education
GRADUATION -
CCSU UNIVERSITY
MERRUT01-2017
SENIOR SECONDARY EDUCATION -
B.S.E.H
HARYANA01-2014
SECONDARY EDUCATION -
B.S.E.H
HARYANA01-2012
Skills
- Retail store operations
- Inventory management
- Sales transactions
- Loss prevention
- Retail merchandising
- Visual merchandising
- Customer service excellence
- Complaint resolution
- Team building and supervision
- Staff training
- Luxury brand knowledge
- Microsoft Office proficiency
Affiliations
Handling premium and niche perfume brands (Bvlgari, Hermès, Guerlain, Tom Ford, Ferragamo, Montale, Mancera, Initio, Parfums de Marly Paris, Xerjoff):
• Managing brand visits and executing planogram updates.
• Assisting customers with personalized fragrance recommendations.
• Conducting product demonstrations and sampling activities.
• Supporting store visual merchandising and display upkeep.
• Coordinating with brand trainers for product knowledge sessions.
• Maintaining client relationships and ensuring repeat business.
• Managing brand visits and executing planogram updates.
• Assisting customers with personalized fragrance recommendations.
• Conducting product demonstrations and sampling activities.
• Supporting store visual merchandising and display upkeep.
• Coordinating with brand trainers for product knowledge sessions.
• Maintaining client relationships and ensuring repeat business.
Certification
Digital marketing certificate
Personal Information
Father's Name
Mr. Satbir Singh
Disclaimer
Lastly, I assure you than if given a chance under able guidance and I will try to offer my best service and satisfy my superiors with punctuality, hard work and good conduct.
Languages
- English
- Hindi
Accomplishments
Beauty Impex Pvt Ltd. (Certificate Of Appreciation)
Timeline
STORE MANAGER
Big Z Hypermarket Store
02.2026 - Current
ACTING STORE MANAGER
Beauty Impex Pvt Ltd. ( The Olfactive IGI Airport)
02.2021 - 02.2026
Beauty Advisor
The Olfactive (India retails & hospitality Pvt Ltd.) IGI Airport
07.2020 - 01.2021
Sales Associate
Skinn by Titan (The Olfactive IGI Airport)
07.2016 - 06.2020
Customer Service Executive
iEnergizer
10.2015 - 06.2016
GRADUATION -
CCSU UNIVERSITY
SENIOR SECONDARY EDUCATION -
B.S.E.H
SECONDARY EDUCATION -
B.S.E.H