Experienced technology delivery leader with 27 years of IT industry experience, driving successful project implementation and exceeding client expectations.
Hi, I’m
Kunnel Jose
Technology Delivery Lead-MIS & IoT
Kochi
Summary
Overview
28
years of professional experience
25
years of post-secondary education
14
Certificates
4
Languages
Work History
UL Technology Solutions Pvt LtdErnakulam
Lead-Technology Delivery
04.2019 - Current
Job overview
- Efficiently leverage ULTS and client processes and tools to lead delivery of IMS work from scoping and requirements through to deployment, including developing design plans and estimates through discussions with all relevant partners Increased delivery CSAT from 45% to 99%.
- Suggest required technology changes and upgrades that suit clients' requirements and avoid technology obsolescence
- Proactively supervise, handle, and report on progress against detailed project plans, including leading critical issues, risks, and dependencies and reporting across partners, including leadership.
- Operate within and adhere to project budget and client requirements.
- Lead all change requests, collaborate with relevant teams to pull together estimates, and validate all budget and schedule impacts.
- Build strong client and partner relationships and maintain effective communication channels to drive actions and deliverables.
- Build and enable self-learning, skilled team to address major technology domain services to enhance company service revenue.
- Fostered strong relationship between technology team and managers to align efforts
- Collaborated with business planning department to monitor and adjust company-wide technology utilization, modifying infrastructure to meet business goals.
ISYX Technologies India Pvt. LtdErnakulam
Technical Head
11.2011 - 04.2019
Job overview
- Solution Design and Delivery ∙ Provide technical direction for design and systems integration for client engagement from definition phase through implementation
- Apply significant knowledge of industry trends and developments to improve service to clients.
- Managed solutions with sales calls."Increased sales by 40%".
- Collaborated with stakeholders to transform client requirements into turnkey solutions.
- Easily recognize system deficiencies and implement effective solutions.
- Ensure technical teams are contributing to the skillset.
- Manages technical resources within budget and project schedule
- Consistently delivers high-quality services to clients
- Product Procurement and Negotiation: ∙ Help company locate best source of IT-related procurements
- Help company attain Partnership with Vendors
- Commercial and Technical negotiations with vendors
- Knowledge transfer arrangements for new technologies
- Assessed business requirements to create focused solutions
- Recommended technology upgrades to improve client security
- Presented business leaders with ROI estimations to drive project planning
- Maintained authoritative knowledge through continued education and ongoing training
Greencraft I.T Solutions Pvt. LtdErnakulam
Head-Professional Services
04.2010 - 11.2011
Job overview
- To understand customers' diverse, specific business needs.
- The first startup to address three major turnkey projects resulted in a 400% turnover in its first year itself.
- Ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of Greencraft’s systems and processes and then documenting them.
- Identifying and developing new business through networking, courtesy, and follow-up calls
- Networking with existing customers in order to maintain links and promote additional products and upgrades. o Providing support to customers, often on a helpline, offering clear advice and solutions wherever possible.
- Developed partnerships with external vendors and suppliers to obtain quality products and services
- Restored customer loyalty by resolving complaints with workers, activities or services rendered
- Created and maintained detailed reports of daily, weekly and monthly operations
- Assigned work to staff, set schedules, and motivated strong performance in key areas
Neural Networks Pvt LtdErnakulam
Manager
02.2006 - 04.2010
Job overview
- Responsible for pre-sales activities for Microsoft.
- Understand customer requirements and design most comprehensive solutions for computing infrastructure.
- Provide technical presales support, architect Microsoft-based solutions, and make technical presentations.
- Doing sizing, configuration, and preparing a technical proposal and statement of work based on design and solution offered.
- Increased Client Base of Microsoft Technologies from 15 % to 90 %.
J.AL JASSIM ELECTRONICS ESTRiyadh
Sr. Network Engineer
01.1996 - 09.2005
Job overview
- Providing total hardware service to customers, individuals, and corporate.
- Installation and maintenance of IP network
- Providing solutions for effective network use as network consultant
- Installation and design of network projects
- MS Exchange installation for local email and intranet mailing service
- Effective installation of firewall software and disaster recovery backups
- Managed over 10 customer site calls per day.
- Led planning and technical design activities for routine operations and special projects
- Improved network operation by incorporating new technologies into existing designs
- Configured, tested and maintained LAN/WAN components and connections
- Oversaw company's entire network and related policies covering use, maintenance and infrastructure
Education
American International University of Management And TechnologyNew Delhi-Distance Education
MBA from Information Technology
01.2002 - 04.2024
University Overview
Ram Lal Anand CollegeNew Delhi
Bachelor of Commerce from Commerce
04.1992 - 04.1995
University Overview
Skills
Microsoft BI
Accomplishments
Accomplishments
- Cloud Migration: AWS Idukki PACS (146 Branches)
- Cloud Migration Gmail to Microsoft 365 (1200 Mail Box)'
- Kerala Legislative Assembly (Digitization)
- Guruvayoor Temple( Temple Surveillance)
- Kalamandalam University (Campus Automation)
- Malayalam University (Campus Automation)
- Kannur University((Campus Automation)
- MVD Kerala ( Automated Driving Testing Track )
- GST Kerala( Auto Number plate Recognition)
- Southern Naval Command (Datacenter and Disaster Recovery Build and Virtualization)
- Nattika Firka Rural Co-operative Bank (Datacenter Build and Virtualization)
- National Dairy Development Board (Campus Wi-Fi Connectivity)
- Indian Navy NSRY (virtualization)
- KUHS (Infrastructure-Passive Cabling )
Believers Church India (Hospital) (Windows 2012 R2 Virtualization) - Kuttanelor Service Co-operative Bank (Servers, Client Computing and Firewalls)
- SNM college ( IP Camera, P.A System)
- Marriot Nedumbassery ( Infrastructure, Servers, and Desktops)
- Prime Lube Distributors(Windows 2008 R2 Application Publishing)
- Believers Church(Windows 2008R2 Virtualization)
Idduki District Co‑Operative Bank(Infrastructure, Servers, and Firewalls) - LULU Foreign Exchange(Raised Floor Datacenter TIER 3)
- LULU Flight Kitchen(Windows 2003R2, IBM SERVERS)
- Dhanalaxmi Bank H.O(Windows 2008R2 Virtualization)
- Manappuram Finance (Hyper‑v, ForeFront Client Security)
- Harrisons Malayalam ( IBM Blade Center and IBM SAN DS 4300)
- RM Education (Tape Library)
- V‑GUARD(Microsoft Exchange 2010)
- Varkeys( IBM 3850 & DS 4300 SAN)
- Muthoot Fincorp Trivandrum (FOREFRONT CLIENT SECURITY)
- I Dynamics Trivandrum, KERALA(NAS, ISA 2006).
- Federal Bank H.O (TANDBERG NAS and Virtualization).
- Muthoot Securities (Microsoft ISA Firewall)
- JRG Securities (Microsoft ISA firewall).
- Amrita Medical Institute (TANDBERG AUTO LOADER).
- Malayalam Manorama Television (ACRONIS BACKUP).
- Abad Hotels and Builders (WINDOWS 2008 Active Directory ).
- Casino Group Of Hotels (Windows 2008 Active Directory)
- Malabar House( Windows 2003 Active Directory)
- Riveria Suites (REDHAT REL4)
- Southern Naval Command (Datacenter and Disaster Recovery Center)
- Ahahliya Hospital (Infrastructure –Passive)
- ADLUX Hospital (Infrastructure –Passive)
- South India Bank (Surveillance Upgrade)
- SANDS Infra build(Surveillance)
- CIAL(Datacenter)
- Federal Bank (Backup Solution for their Virtualization Environment)
- Deccan Herald (Virtualization 3 HOST)
- Naval Base Dronacharya (Compound wall Surveillance)
- Naval Academy, Jubail. (Windows NT 4.0) Saudi Fire
- Headquarters, Riyadh. (Windows NT 4.0)
- Dorman Smith, Riyadh. (Novell 5.0)
- Telemedia Arabia, Riyadh (Windows NT 4.0 )
- Royal Saudi Air force Academy (Flight Aptitude Testing Center) Riyadh. Windows 2000)
- Manarath Al Riyadh School. (Windows NT4.0 and Windows 2000.)
- Royal Protocol Riyadh, Kharj. (Windows 2000.)
- NEC Saudi Arabia, Riyadh. Windows 2000(wireless Network).
- GTZ project for Ministry Of Planning. Windows XP (wireless Network).
- SASCO (Windows 2003Active Directory)
- Community College (IMAM UNIVERSITY) AL ‑KHARJ.(Windows 2003 Active Directory).
- GTZ project for Ministry of WaterWindows (Windows 2003 Active Directory).
Certification
Business Intellegence Using Power BI
Timeline
Business Intellegence Using Power BI
09-2023
AI Tools
09-2023
AWS cloud Administration
09-2023
Oracle Cloud Foundations Associate
08-2023
Project Mangement Expert
01-2023
Aruba Accrediated SDWAN Expert
08-2022
Diploma in Project Management
01-2022
Internet of Things (IoT) (Foundation)
01-2022
Lead-Technology Delivery
UL Technology Solutions Pvt Ltd
04.2019 - Current
Business Continuity and Disaster Recovery Planning
01-2019
Hyperconverged Infrastructure Professional
12-2018
ITIL V3 Foundation
11-2017
Microsoft Specialist
02-2014
Technical Head
ISYX Technologies India Pvt. Ltd
11.2011 - 04.2019
Head-Professional Services
Greencraft I.T Solutions Pvt. Ltd
04.2010 - 11.2011
Manager
Neural Networks Pvt Ltd
02.2006 - 04.2010
RedHat Certified Engineer
12-2005
American International University of Management And Technology
MBA from Information Technology
01.2002 - 04.2024
Sr. Network Engineer
J.AL JASSIM ELECTRONICS EST
01.1996 - 09.2005
Post Graduate Diploma in Computer Applications
05-1995
Ram Lal Anand College
Bachelor of Commerce from Commerce
04.1992 - 04.1995
Hiking ,Cycling and Farming.
Hiking ,Cycling and Farming.
As an individual with hobbies in hiking, cycling, and farming, I enjoy a diverse range of activities that contribute to my physical and mental well-being. These hobbies provide me with a sense of purpose, fulfillment, and happiness, and I prioritize them in my life alongside work and other responsibilities
Hiking
Hiking is a versatile activity that can be enjoyed in various settings, from city parks to mountain trails. It offers a dose of nature that contributes to my overall happiness and well-being. I appreciate the unique benefits of hiking, such as keeping my mind sharper, my body calmer, and my creativity more alive.
Being around trees during a hike may provide extra benefits, possibly due to certain organic compounds that trees exude and boost my mood and overall psychological well-being
Cycling
Cycling is a hobby that allows me to explore the outdoors and contribute to social change.So on daily basis i ride my bike early mornings . I enjoy the convenience of having a FAT cycle which i ride to make me Slim.
Farming
Farming is a hobby that connects me with the land and provides a unique perspective on nature and sustainability. I appreciate the lush agricultural fields at my Native Place ,which can be enjoyed during a biking or hiking adventure.
Hiking ,Cycling and Farming.
Hiking ,Cycling and Farming.
As an individual with hobbies in hiking, cycling, and farming, I enjoy a diverse range of activities that contribute to my physical and mental well-being. These hobbies provide me with a sense of purpose, fulfillment, and happiness, and I prioritize them in my life alongside work and other responsibilities
Hiking
Hiking is a versatile activity that can be enjoyed in various settings, from city parks to mountain trails. It offers a dose of nature that contributes to my overall happiness and well-being. I appreciate the unique benefits of hiking, such as keeping my mind sharper, my body calmer, and my creativity more alive.
Being around trees during a hike may provide extra benefits, possibly due to certain organic compounds that trees exude and boost my mood and overall psychological well-being
Cycling
Cycling is a hobby that allows me to explore the outdoors and contribute to social change.So on daily basis i ride my bike early mornings . I enjoy the convenience of having a FAT cycle which i ride to make me Slim.
Farming
Farming is a hobby that connects me with the land and provides a unique perspective on nature and sustainability. I appreciate the lush agricultural fields at my Native Place ,which can be enjoyed during a biking or hiking adventure.
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