Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Joy Singh

Joy Singh

Deputy Manager, Operations
Pune

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer-focused professional with successful 17-year career in Industry sector. Dynamic successful applying Analytical skills in busy business environment.

Overview

19
19
years of professional experience
4
4
years of post-secondary education

Work History

Deputy Manager

WNS Global Services
Pune
06.2018 - Current
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Analyzed and reported performance data, translating findings into practical improvement actions.
  • Interviewed, hired and trained associates
  • Pursued every opportunity to learn about Claims Recovery at all levels and improve team member support.
  • Liaised with 25-30 team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
  • Eliminated functional bottlenecks by streamlining communication channels between management and employees.

Claims Manager

Mphasis Pvt Ltd
Pune
07.2005 - 06.2018
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Spearheaded department training to enhance employee performance and boost employee productivity.
  • Advanced productivity KPIs to achieve key business goals and objectives.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.

Education

Bachelor of Arts - English Literature

Hislop College
Nagpur
06.2002 - 06.2005

PGDM - Human Resources Management

ICFAI
Pune
06.2017 - 08.2018

Skills

Operations management

Staff Management

Client account management

Effective leader

Coaching and mentoring

Customer Relationship Management (CRM)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Deputy Manager

WNS Global Services
06.2018 - Current

PGDM - Human Resources Management

ICFAI
06.2017 - 08.2018

Claims Manager

Mphasis Pvt Ltd
07.2005 - 06.2018

Bachelor of Arts - English Literature

Hislop College
06.2002 - 06.2005
Joy SinghDeputy Manager, Operations