JOYDIP SOME

• Led entire Last Mile Operations within area.
• · Manage day-to-day operations of team including logistics, resource/equipment planning, staffing, quality control, and managing vendor relations.
• · Managed daily branch operations to ensure smooth workflow and service delivery.
• · Planning & building network, executing entire Last mile operations.
• Directed staff recruitment and training, building a highly skilled and motivated operations team.
• Oversee the hiring & training of new team members and support their development.

Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.

Monitored staff performance and developed targeted improvement plans to enhance team effectiveness.

Managed budgets and financial planning, achieving cost savings without compromising on quality.

Coordinated strategic plans for administrative services management and optimisation, maximising resource utilisation.

· Collected, tracked, and presented metrics on processes and team accuracy to identify and implement improvements in efficiency and throughput.

· Maintained accurate records of daily shipments to facilitate operational efficiency.

· Led team management and handled escalations to support operational effectiveness.

• Managed team of delivery personnel by assigning routes, scheduling, and providing performance feedback to improve service delivery.
• Oversaw relationships with third-party logistics providers and vendors to ensure seamless delivery operations.
• Partner Onboarding: Identifying and onboarding new partners to expand the delivery network and ensure sufficient capacity to meet demand.
• Implemented corrective actions based on analysis of key performance indicators (KPIs) for delivery speed, cost, and customer satisfaction.
• Identified and resolved operational issues during delivery process to maintain service standards and minimise disruptions.

• Led a team of 20 associates and 4 supervisors to ensure efficient operations.
• Maximized performance by monitoring daily activities and mentoring team members.
• Managed TMP system operations to support logistics and distribution needs.
• Reduced order processing times by streamlining the picking, packing, and shipping processes.
• Tracked and updated reports and turnaround times for secondary vehicles to maintain service levels.
• Coordinate with Central ops for performance metrics & exceptions if any.

• Managed day-to-day operations of team, coordinating logistics, resource planning, staffing, quality control, and vendor relations to optimise workflow.
• Oversaw last mile operations within area, ensuring timely delivery and service quality.
• Streamlined processes to enhance service delivery and operational efficiency.
• Planning & building network, executing entire Last mile operations.
• Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization.
• Tracking & maintaining data for daily shipments.
• Oversee the hiring & training of new team members and support their development.
• Managed team interactions and addressed escalations to foster a collaborative work environment.