J. SAI RUKESH
Hyderabad
Summary
Desiring a challenging career in an environment of growth and excellence which helps to improve knowledge and achieve the goals of organization as well as personal while being dedicated and motivated. Proactive and upbeat Phone Banker with proven sales and customer relations skills. Approaches every problem analytically and with relationship-driven focus. Consistent in exceeding sales and service expectations.
Overview
17
17
years of post-secondary education
1
1
Language
Work History
Phone Banking officer
ICICI BANK LTD
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Evaluated viability of funding sources and destinations to proactively detect fraud.
- Alleviated call loads by educating customers about how to effectively navigate site tools and pages for future banking needs.
- Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.
- Handling and resolving customer complaints/quries for Business accounts
- provididng customers with relevant product and service information
- providing ood service to customers pertaining to banking,financial needs
Education
MBA - Finance,Marketing
Loyola Academy Osmania University
Hyderabad 12.2020 - 08.2022
B.Tech - Mechanical Engineering
CMR Engineering CollegeJawaharlal Nehru Technology And University
Hyderabad 08.2015 - 05.2019
MPC -
Narayana Junior CollegeTelangana State Board of Intermediate Education
Hyderabad 06.2013 - 05.2015
SSC -
St Martin’s High School
Hyderabad 06.2003 - 05.2013
Skills
Technical Skillsundefined
Timeline
MBA - Finance,Marketing
Loyola Academy Osmania University
12.2020 - 08.2022
B.Tech - Mechanical Engineering
CMR Engineering CollegeJawaharlal Nehru Technology And University
08.2015 - 05.2019
MPC -
Narayana Junior CollegeTelangana State Board of Intermediate Education
06.2013 - 05.2015
SSC -
St Martin’s High School
06.2003 - 05.2013
Phone Banking officer
ICICI BANK LTD
Co-Curricular Activities:
Won State and Nationals in Karate
NCC Cadet
Participated in Inter school competition kho-kho and running race
Projects:
1)CORPORATE SOCIAL RESPONSIBILITY FUNDS ALLOCATION IN BANKING SECTOR WITH REFERENCE TO SBI AND HDFC BANK – ANIMPACT ANALYSIS.
- To know the growth of CSR spending and operating profitability of select banks
- To study the Relationship of CSR expenditure with the Operating Profitability
- To identify the Impact of CSR expenditure on the Operating Profitability
2)Fabrication of Multi-operational machine (Drilling,Cutting,Grinding)
By using the Scotch-Yoke mechanism which converts linear motion into the rotational motion,the three operations can be used at an similar time
Co-Curricular Activities:
Won State and Nationals in Karate
NCC Cadet
Participated in Inter school competition kho-kho and running race
Projects:
1)CORPORATE SOCIAL RESPONSIBILITY FUNDS ALLOCATION IN BANKING SECTOR WITH REFERENCE TO SBI AND HDFC BANK – ANIMPACT ANALYSIS.
- To know the growth of CSR spending and operating profitability of select banks
- To study the Relationship of CSR expenditure with the Operating Profitability
- To identify the Impact of CSR expenditure on the Operating Profitability
2)Fabrication of Multi-operational machine (Drilling,Cutting,Grinding)
By using the Scotch-Yoke mechanism which converts linear motion into the rotational motion,the three operations can be used at an similar time
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