Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Software
Timeline
Generic

JUDITH CHRISTOBEL

CATALOG LEAD
Tiruchirapalli,TN

Summary

Experienced professional in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
3
3
Languages

Work History

Catalog Lead

Amazon
Chennai, TamilNadu
08.2022 - Current
  • Handle day-to-day volumes of assigned tasks and ensure given SLA are met per quality standards
  • Maintain records of day-to-day work by updating trackers to reflect work done
  • Dive deep into problem, perform ‘Root Cause Analysis’ and identify constraints to recommend solution
  • Deal with ambiguity – use discretion and judgment to take decisions on critical business tasks based on available information
  • Contributed to team objectives in fast-paced environment.
  • Developed and maintained strong working relationships with professionals within assigned territory

Team Lead

Visionet Systems Inc
Bangalore, Karnataka
01.2022 - 03.2022
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Directed and supervised team of 80 engaged in Recording of Mortgage documents.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Designed strategic plan for component development practices to support future projects.
  • Coached team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Process Specialist

Mr. Cooper
Chennai, Tamilnadu
04.2021 - 12.2021
  • Supervised 8 different teams like Loan Admin, Support Operations, Loss Draft, Data Control and Recon, REO, Doc Execution, VOS, Bids and Post Sale.
  • Maintaining MIS, Daily Assignments, Daily Reports, Quality Reports and other team reports and published well ahead of time.
  • Process Training for New Hires and Cross Training for other teams.
  • Expertise in handling WebEx Calls and Online Client meetings.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Worked closely with manager to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Conducted training and applied change management to achieve desired outcomes

Senior Process Associate

Mr. Cooper
Chennai, Tamilnadu
04.2019 - 03.2021
  • In Vendor Monitoring process, QC for Vendors namely SWBC and HOA to ensure that vendors have done their part in correct and timely manner.
  • Loan admin - Money sensitive process where team had to approve Line of Credit Draw Requests from customers.
  • Met all deadlines, including month-end reporting objectives.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
  • Identified modifications to processes and procedures that would promote better efficiency.
  • Participated in special projects upon request from department manager.
  • Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
  • Conducted training and change management processes to improve operations.
  • Supervised team of 14 accounting associates, answered questions and resolved issues efficiently.

Process Associate

Mr. Cooper
Chennai, Tamilnadu
06.2017 - 03.2019
  • Determined and recommended methods to address improvement opportunities.
  • Developed and executed plans to monitor standard process adherence.
  • Developed production techniques and production processes to meet customer and organizational needs
  • Assessed products or services to evaluate conformance with quality standards

Education

B.E - Civil Engineering

S.A Engineering College
Chennai
08.2013 - 05.2017

Higher Secondary School

Rose Mary Matric.Hr.Sec.School
Tirunelveli

Secondary School

Sri Vijay Vidyalaya Matric.Hr.Sec School
Dharmapuri

Skills

    Team leader

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 26 staff members.
  • Awarded Challenger, Cheerleader and Champion award for performance.

Certification

Certified by Cambridge English in BEC (Business English Certification) Vantage level certificate with B Grade.

Software

AutoCAD

SQL Basics

MS Office

Timeline

Catalog Lead

Amazon
08.2022 - Current

Team Lead

Visionet Systems Inc
01.2022 - 03.2022

Process Specialist

Mr. Cooper
04.2021 - 12.2021

Senior Process Associate

Mr. Cooper
04.2019 - 03.2021

Process Associate

Mr. Cooper
06.2017 - 03.2019

B.E - Civil Engineering

S.A Engineering College
08.2013 - 05.2017

Higher Secondary School

Rose Mary Matric.Hr.Sec.School

Secondary School

Sri Vijay Vidyalaya Matric.Hr.Sec School

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JUDITH CHRISTOBELCATALOG LEAD