AutoCAD
JUDITH CHRISTOBEL
CATALOG LEAD
Tiruchirapalli,TN
Summary
Experienced professional in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
3
3
Languages
Work History
Catalog Lead
Amazon
Chennai, TamilNadu
08.2022 - Current
- Handle day-to-day volumes of assigned tasks and ensure given SLA are met per quality standards
- Maintain records of day-to-day work by updating trackers to reflect work done
- Dive deep into problem, perform ‘Root Cause Analysis’ and identify constraints to recommend solution
- Deal with ambiguity – use discretion and judgment to take decisions on critical business tasks based on available information
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory
Team Lead
Visionet Systems Inc
Bangalore, Karnataka
01.2022 - 03.2022
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Directed and supervised team of 80 engaged in Recording of Mortgage documents.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Designed strategic plan for component development practices to support future projects.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Process Specialist
Mr. Cooper
Chennai, Tamilnadu
04.2021 - 12.2021
- Supervised 8 different teams like Loan Admin, Support Operations, Loss Draft, Data Control and Recon, REO, Doc Execution, VOS, Bids and Post Sale.
- Maintaining MIS, Daily Assignments, Daily Reports, Quality Reports and other team reports and published well ahead of time.
- Process Training for New Hires and Cross Training for other teams.
- Expertise in handling WebEx Calls and Online Client meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked closely with manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted training and applied change management to achieve desired outcomes
Senior Process Associate
Mr. Cooper
Chennai, Tamilnadu
04.2019 - 03.2021
- In Vendor Monitoring process, QC for Vendors namely SWBC and HOA to ensure that vendors have done their part in correct and timely manner.
- Loan admin - Money sensitive process where team had to approve Line of Credit Draw Requests from customers.
- Met all deadlines, including month-end reporting objectives.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Identified modifications to processes and procedures that would promote better efficiency.
- Participated in special projects upon request from department manager.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Conducted training and change management processes to improve operations.
- Supervised team of 14 accounting associates, answered questions and resolved issues efficiently.
Process Associate
Mr. Cooper
Chennai, Tamilnadu
06.2017 - 03.2019
- Determined and recommended methods to address improvement opportunities.
- Developed and executed plans to monitor standard process adherence.
- Developed production techniques and production processes to meet customer and organizational needs
- Assessed products or services to evaluate conformance with quality standards
Education
B.E - Civil Engineering
S.A Engineering College
Chennai 08.2013 - 05.2017
Higher Secondary School
Rose Mary Matric.Hr.Sec.School
TirunelveliSecondary School
Sri Vijay Vidyalaya Matric.Hr.Sec School
DharmapuriSkills
Team leader
Leadership and teamwork
Cross-functional teams leadership
Process Improvement Specialist
Project planning and development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 26 staff members.
- Awarded Challenger, Cheerleader and Champion award for performance.
Certification
Certified by Cambridge English in BEC (Business English Certification) Vantage level certificate with B Grade.
Software
SQL Basics
MS Office
Timeline
Catalog Lead
Amazon
08.2022 - Current
Team Lead
Visionet Systems Inc
01.2022 - 03.2022
Process Specialist
Mr. Cooper
04.2021 - 12.2021
Senior Process Associate
Mr. Cooper
04.2019 - 03.2021
Process Associate
Mr. Cooper
06.2017 - 03.2019
B.E - Civil Engineering
S.A Engineering College
08.2013 - 05.2017
Higher Secondary School
Rose Mary Matric.Hr.Sec.School
Secondary School
Sri Vijay Vidyalaya Matric.Hr.Sec School