Jyothi Laxmi Kancharla

Good knowledge on Siebel CRM, Guidewire Policy Center, Phoenix applications

• Excellent customer service skills, demonstrated ability to work collaboratively with customers to deliver high levels of resolutions and customer satisfaction
• Processed account openings and maintained client records efficiently
• Verification of the documents provided by the Customers
• Attention to details with focus on quality and accuracy
• Developing internal controls for high risk clients in order to endure any unexpected risk associated costs
• Organizing calibration calls arising out of quality discrepancy with clients
• Creating & updating Process Play Books & Quality Sheets on a daily basis
• Ensuring awareness of the team with the process updates and attending their queries
• Served as the point of contact for the off-shore team regarding escalations and queries
• Involve in training the new associates on process and provides floor support
• Ability to isolate the root causes of issues and recommend solutions
• Responsible for all aspects of day-to-day duties accurately and efficiently
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
• Prioritized and organized tasks to efficiently accomplish service goals
• Identified needs of customers promptly and efficiently
• Collaborated closely with team members to achieve project objectives and meet deadlines
• Recognized by management for providing exceptional customer service
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making
• Worked effectively in team environments to make the workplace more productive

• Managed policy lifecycle by overseeing creation, quoting, issuance, renewals, and endorsements to ensure compliance and accuracy
• Renewed lines of business and issued policies based on customer requests to maintain client satisfaction
• Created customer profiles for underwriters and account managers to support new business initiatives