Jyoti Rai
Job In Service Sector
Pune,Maharashtra
Summary
Personable Senior Associate with Number-year background in retail and related positions. Proficient in use and troubleshooting of POS systems. Successful meeting goals through effective team coordination and proactive customer service.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Senior Associate
Amazon Development Center
Pune
07.2016 - Current
- Spoke to customers in native language to increase loyalty and establish relationships.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Promptly mediated disputes between associates to promote better collaboration and avoid work disruption.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Trained and supported new team members, maintaining culture of collaboration.
- Served as liaison, facilitating communication between management and associates.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Managed customer relations through communication and helpful interactions.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Trained and mentored junior staff on customer service strategies and techniques.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Process Developer
Genpact Financial Group
Delhi
07.2012 - 12.2014
- Prioritized secure handling of sensitive customer information within processes, minimizing potential liability issues by proactively managing risk.
- Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.
- Followed implementation of new processes, collaborated with stakeholders, and tracked progress.
- Created customized quality control and assurance methodologies to verify successful completion of self-designed and externally-sourced business processes.
- Trained leadership personnel and employees on new business processes using in-person and online education.
- Developed end-to-end production processes for Type industry.
- Applied regulatory and legal standards such as Type to processes, creating built-in compliance measurements.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
Education
BCom Computers - Commerce
St. Joseph College For Womens
Gynanapuram, Vizag 01.2009 - 12.2012
Skills
Project Management
Account Reconciliation
Financial statements expertise
Financial Management
Practice management
Customer service orientation
New hire training
Product and service sales
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
Senior Associate
Amazon Development Center
07.2016 - Current
Process Developer
Genpact Financial Group
07.2012 - 12.2014
BCom Computers - Commerce
St. Joseph College For Womens
01.2009 - 12.2012