Jyoti Sati
Lead Analyst MR International
Bengaluru
Summary
Accomplished Lead Analyst at American Express, renowned for pioneering backend operations enhancements and analytical support for membership rewards. Expert in CRM and problem-solving, I've mentored teams towards excellence, streamlined reporting processes, and led cross-functional projects to fruition. My approach has significantly contributed to continuous improvement and client satisfaction, embodying teamwork and critical thinking.
Overview
6
6
years of professional experience
Work History
Lead Analyst
American Express
05.2019 - Current
- I am responsible for overseeing backend operations and delivering analytical support for American Express membership rewards.
- Continuously updated knowledge of industry best practices and emerging trends, sharing insights with colleagues to drive continuous improvement within the team.
- Mentored juniors, providing guidance on best practices and fostering a supportive learning environment.
- Streamlined reporting processes to save time and improve accessibility of critical information for decisionmakers.
- Led cross-functional teams for successful completion of projects, ensuring timely delivery and client satisfaction.
- Working as an SME for UK corporate and consumer MR program
- I oversee escalation and training process for membership rewards UK
Education
Bachelor Of Economics - Honors in Economics
University of Calcutta
Kolkata, India 03.2014
Skills
Backend operations
Problem solving
Teamwork
Communication
Business Development
CRM
Critical Thinking
Accomplishments
- Recieved top award for Tier 1,2,3 for top performance.
- Recieved Star Award for driving team performance.
- Recieved colleague of the month and Numero Uno award for top performance.
Timeline
Lead Analyst
American Express
05.2019 - Current
Bachelor Of Economics - Honors in Economics
University of Calcutta