Jyoti Singh

• Get internal movement in RGM Department, Handling end to end recruitment, Bulk Hiring, Mass hiring, hiring for Non IT etc
• Expertise in bulk hiring & lateral hiring
• Planning & structuring Job advertisement over multiple job portals
• Create and disseminate job advertising to various social media
• Search & Scheduling preliminary interviews
• Expertise in end-to-end On-boarding process
• Coordinating with various departments for hiring process
• Delivering batches & coordinating with training team
• Handling a team of 8 to 10 employees
• Maintaining daily performance reports
• Talent Management.

• Calling customers to understand their grievances and to collect positive feedback.
• Escalating the issue of the customers to the right department.
• Guiding customers to post the reviews to the right channel.
• Collecting Feedback from the Customer and provided it to Relevant Team for their Issues.

• Attended customer calls to solve their issues.
• Managed 70+ incoming calls in a day
• Maintaining consistent quality scores, productivity and AHT on a weekly and monthly basis.
• Made sure to not let customers port their mobile numbers to any other network.
• Retained maximum number of customers and got appreciated for the same.