Jyoti Sudan
Noida
Summary
12+ years in SAP CRM as Functional Consultant ( 3 years in CRM and 9 years in SAP TPM). Expertise in business requirements gathering and analysis, translating business requirements to SAP, Gap Analysis, Testing, Training, Documentation and post go-live support across multiple projects. Possesses effective broad-based management skills, with strong planning, communication, organizational, team building, and decision-making skills.
Overview
20
20
years of professional experience
Work History
Functional Consultant - SAP TPM/CBP (Support)
Tata Consultancy Services
08.2019 - Current
- Providing support related to TPM and CBP issues to different regions- AMESA/APAC and Europe regions.
- Providing resolutions and root cause analysis for the issues identified.
- Regular connects/status calls with client to provide them ticket statuses and understand their challenges.
- Supporting business users for sustain related activities.
- Worked on Break fixes for any functionality gaps identified.
- Change request to be followed to move any break-fixes.
- Worked on ServiceNow tool to support sustain activities like Incidents, Service Requests, Problem tickets and Change requests.
- Managing the OSS messages for the issues where the solution lies with the SAP standard code, monitored and coordinated with the SAP Developers.
Functional Consultant - SAP CRM TPM (Support)
Tech Mahindra Ltd.
06.2017 - 08.2019
- Providing support to the client and resolving the incidents within the stipulated time
- Interacting with the users on the issue and analyzing the root cause of the issue.
- Working on the change requests as part of new requirements or fix to the issues reported by users
- Re-produce the Production issues in down systems and providing the fix.
- Providing support to the testing team for different scenarios.
- Working on the resolution of defects for Integration testing, pre-production environment raised by the testers and the business.
- Ensure that all current and new business processes and operations are supported and work as expected. If there is a deviation raise a Test Incident in QC.
Functional Consultant - SAP CRM Service (Implementation)
Infosys Ltd.
Bangalore
11.2014 - 06.2017
- Understanding and Analyze Business, Functional, Technical and UI requirements of the Project.
- Prepare Functional Specifications and Workflow document for the business process.
- As of part of Functional Specifications, created Field mapping sheet, WRICEF list, maintained list of date rules, business rules, Alerts as per requirement.
- Prepared Configuration Document for Release 3-Official Liquidation process.
- Customized business role; configured navigation bar profile.
- Coordinating with technical team for various functionalities to be developed.
- Integration between PeopleSoft and E-auction system with SAP system to meet the requirement.
- Configuration related to Opentext Integration in SAP.
- Integration with Opentext to help them have a Repository for their documents.
- Configured transaction launcher to land on Opentext page to search any document uploaded related to any case.
- Tested the functional modules for Business Rules and PPF
- Verify and validate that the business processes and functional designs are correctly built into the application / system as defined by the Business Team for each Track and Release.
Functional Consultant - SAP CRM (Testing)
Mindtree Ltd.
Bangalore
01.2013 - 11.2014
- Promotion Creation in SAP CRM WEB UI.
- Executing Order to Cash cycle in SAP ERP.
- Ensure that all current and new business processes and operations are supported and work as expected. If there is a deviation raise a defect in QC.
- Ensure that the integration of components within and between Tracks / Releases is working correctly and that all components together form a cohesive system.
- Ensure usability of the systems that are effective, efficient and attractive for the target users in their normal context of use.
- Ensure retest & fix for all Critical or Priority 1 and High or Priority 2 level defects detected during testing.
- Ensure all the entry and exit criteria of all the test phases are adhered to.
- Provide documented evidence (in the form of various reports) that testing was satisfactory performed within all test activities and that the Tracks / Releases achieved its intended design functionality.
- Understanding and Analyze Business, Functional, Technical and UI requirements of the Project.
- Preparing End user manual.
Senior Customer Care Executive
R-Systems International Limited
Noida
08.2009 - 04.2012
- Worked on SAP system as an End-user
- To correct master data periodically.
- Basic support on Sales activities related to sales order processing delivery and billing.
- Development to Generate Weekly/Monthly, Quarterly /Yearly Sales Report in Sap to Excel.
- Raise defects if the functionality is not working as expected and coordinate with support team for its timely resolution
- Provide training to colleagues.
Subject Matter Expert, Claims Adjudication, Healthcare
Calibrated Healthcare Systems India Pvt. Ltd.
Gurgaon
12.2005 - 05.2009
- Handling Provider Dispute cases (PDR’s), Customer service cases (CS)
- Efficiently handle both Professional and Hospital claims, usage of DRG pricer, APC pricer etc., medical review cases.
- Audit payment, denials, Refund Cases etc.
- Take care of compliance of seniors members.
- Provide training to my colleagues regarding process and healthcare industry.
Education
B.E. - Chemical Engg.
North Maharashtra Univ.
Jalgaon01.2003
Skills
- SAP Trade Promotion Management
- SAP Customer Business Planning,
- Trade Fund Management,
- Trade Promotion Management,
- Trade Claim Management
- SAP Middleware
- SAP-ECC Knowledge
- Order to Cash
- Pricing & Conditions
- Rebate Processing
- Business analysis
- Functional specifications
- Incident management
- Change management
- Root cause analysis
- Issues diagnosis and troubleshooting
Timeline
Functional Consultant - SAP TPM/CBP (Support)
Tata Consultancy Services
08.2019 - Current
Functional Consultant - SAP CRM TPM (Support)
Tech Mahindra Ltd.
06.2017 - 08.2019
Functional Consultant - SAP CRM Service (Implementation)
Infosys Ltd.
11.2014 - 06.2017
Functional Consultant - SAP CRM (Testing)
Mindtree Ltd.
01.2013 - 11.2014
Senior Customer Care Executive
R-Systems International Limited
08.2009 - 04.2012
Subject Matter Expert, Claims Adjudication, Healthcare
Calibrated Healthcare Systems India Pvt. Ltd.
12.2005 - 05.2009
B.E. - Chemical Engg.
North Maharashtra Univ.