Jyoti Tambare
Pune
Summary
Intend to build a career with a leading corporate in a challenging environment alongside committed and dedicated people. Aiming to explore my capabilities and build core competencies while working in a professional, creative setting.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Lead/RCM Billing Expert L-5
First Insight Software Solutions Pvt Ltd
05.2018 - 07.2024
- Delegated tasks appropriately according to individual skill sets.
- Maintained accurate records of employee attendance and task completion times.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Ensured compliance with company policies and procedures throughout the team.
- Trained new staff in relevant processes and procedures.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Motivated staff through positive reinforcement techniques.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Coordinated team resources to achieve project goals.
- Provided support to junior staff during peak periods of workloads.
Senior Client Partner AR
Access Healthcare Services Pvt Ltd
06.2015 - 08.2018
- Created customized solutions to meet the needs of clients based on their individual requirements.
- Coached direct reports on how best to handle challenging customer inquiries.
- Built relationships with key decision makers at potential partner organizations.
- Assisted in creating marketing campaigns targeting existing customers.
- Established relationships with new customers by providing personalized onboarding experiences.
- Generated monthly reports detailing sales pipeline activity for senior leadership review.
- Developed training materials for new staff members on how best to interact with customers.
- Utilized CRM tools to track customer interactions and generate insights into consumer behavior trends.
- Identified areas of improvement in existing processes by analyzing customer feedback surveys.
- Researched competitive products and services and created reports outlining findings for senior management.
Senior Associate
Epicenter Technologies Pvt Ltd
02.2010 - 05.2013
- Resolved customer inquiries in a timely manner while adhering to service level agreements.
- Analyzed data and created reports for senior management.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Provided direction and guidance to junior associates on complex tasks.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
Aditya Birla Minacs
02.2007 - 04.2009
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
B. Com, Pass Class - Accounting
Mumbai University
Thakur College01.2003
H.S.C., Second Class -
Mumbai University
01.1999
S.S.C., Second Class -
Karnataka Board
St Mary's School01.1997
Skills
- Team management and development
- Healthcare data analysis
- Understanding healthcare business operations
- Reporting and data presentations
- Healthcare delivery improvement
- Communication with clients
- Revenue cycle management
- Electronic claims filing
- B2B outbound calls for medical billing
- Payment and denial follow-up
- Collection of past due bills
- Customer service and upselling
- Computer literacy: Microsoft Word, Excel, Outlook Express, internet usage
- Employee engagement
- Resource Allocation
- Performance Improvement
Accomplishments
- Consistently topped production and quality metrics.
- Quality topper in the process for over 10 months.
Languages
- English
- Hindi
- Marathi
- Kannada
Certification
- From IICTN Pune Institute.
Affiliations
Painting, Music and Cooking.
Timeline
Team Lead/RCM Billing Expert L-5
First Insight Software Solutions Pvt Ltd
05.2018 - 07.2024
Senior Client Partner AR
Access Healthcare Services Pvt Ltd
06.2015 - 08.2018
Senior Associate
Epicenter Technologies Pvt Ltd
02.2010 - 05.2013
Customer Service Representative
Aditya Birla Minacs
02.2007 - 04.2009
B. Com, Pass Class - Accounting
Mumbai University
H.S.C., Second Class -
Mumbai University
S.S.C., Second Class -
Karnataka Board
- From IICTN Pune Institute.
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