K. Narendra
recovery department
Hyderabad,TG
Summary
Excellent reputation for professional communication and thorough presentation. Demonstrated ability to establish a relationship of trust and loyalty with demanding client base in a friendly competitive and desirable region. Consistently above standard in productivity. Dedicated to exceptional customer service, able to cultivate positive rapport and nurture relationship by offering service beyond expectation.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Senior Area collection manager
Kotak Mahindra Bank Ltd
02.2023 - Current
- To conduct/ coordinate for Monthly Review for monitoring Business Performance
- Gripped digital applications in routine collections at all levels like allocation of portfolio through software, handheld devices at FOS level, EBIX collection portal for obtaining customer account details through online applications.
- Handling 4 Cr in SPLN.
- Increasing the productivity with the help of legal tools by conducting Conciliation camps, and sending Arbitrations and Sec 138 and Sec 17 notices.
- Monitor and analyze the performance of CRM business leads on various parameters and put-up reports to Top Management
- Senior ACM - Salaried (PL) portfolio
- Senior ACM - CD 2-4
- Responsible for entire Bkt 2 to 4 Bkts AP and Telangana CD portfolios
- Bucket 2 to 6 Bkts SAL PL low ticket below 50K
- Reporting combined CD and SAL PL consist of 4 managers and 9 DM & Managers.
- Ensuring the allocation is done timely to vendors and CAPE is as per the business requirement.
- Responsible to ensure billing is credited to agency on time.
- Forecasting the portfolio size for the coming months and hiring vendors to ensure there is no resource shortfall.
- Ensuring vendors are 100% complaint to the company norms.
- Primary focus on the business requirement and delivering the commitments without fail
Area collection manager
Bajaj FinServ Ltd
03.2020 - 02.2023
- Worked as Area Collection Manager (Consumer durable loans) HYDERABAD
- Worked as Area Collection Manager (Consumer durable loans) AP Guntur, Tirupati, Anantapur, Kurnool Cuddapah, Chittoor and Madanapalle which leads 7 Unit Managers for 15 Agencies.
- Provide the respected target on monthly basis.
- Interacting with the high pos customer for the EMI & other collection related issues - Daily follow-ups of Team and high pos customer payments -
- Updating ECS issues to the respected Manager and coordinating the sales team for Resolving the issues ASAP -
- Planning of successful strategies for targeting and developing collections of due accounts - Making daily MIS and reporting to management.
- Ensure proper Agency Management which includes a periodic audit to field and collection agencies
- Lead a large and diverse team to deliver plan numbers for Collections in all location.
- Ensure documentation of Collection related activities is in line with RBI guidelines.
- Previous job
- Organization : Bajaj FinServ Ltd
- Period : March 2020 to 2023
- Designation : Area collection manager
- Territory : AP AND TELANGANA
Senior officer
India bulls Housing Finance Ltd
03.2018 - 03.2020
- Delivered 150 accounts 99% Home loans
- Responsible for calling credit customers who were over 30 days past due to set up payment plans.
- Took incoming calls from credit customers to answer questions and make payment arrangements.
- Assisted in developing guidelines for special recovery projects that were initiated from time to time.
- Previous job
- Organization : India bulls Housing Finance Ltd
- Period : March 2018 to March 2020
- Designation : worked as a senior officer
- Territory : Hyderabad
Assistant manager
Bajaj FinServ Ltd
06.2017 - 01.2018
- Delivered 1000 in accounts receivable before client fees by relentlessly managing staff and developing innovative revenue strategies.
- Managed and Exceeded monthly goals 95%
- Ranked #1 team leader at local site and #2 team leaders throughout the entire company for performance.
- Coached and developed Account Representatives through side-by-sides and follow-up critique on calls completed to improve technique; encouraged and facilitated second voice between team members, utilizing individual strengths within the group; provided feedback and suggestions during and after collection calls.
- Implemented and executed a new call Quality process reducing call penalties by 25%.
- Reduced unable to locate checks by 100%.
- Awards continues three months 95.50 % STAR OF THE MONTH and I am eligible from December 2017 contest.
- Present job
- Organization : Bajaj FinServ Ltd
- Period : Jun 2017 to 2018
- Designation : Assistant manager
- Territory : Hyderabad
Area Sales Officer
Suvidhaa Infoserve Pvt Ltd
09.2015 - 03.2017
- Appointing Distributors and Retailer
- Reporting to Zonal Manager
- Selling banking and Allied products.
- Coordinating with Distributors and Retailer
- Regular meeting with Distributors and Retailer to give updates about the product
- Previous job
- Organization : Suvidhaa Infoserve Ltd
- Period : From September 2015 to March 2017.
- Designation : Ares Sales Office
- Territory : Andhra Pradesh and Telangana
Education
Bachelor's degree - Commerce (B’ Com)
Dr B R Ambedkar University
HyderabadSkills
Strong communication skills
Self-motivated
Results oriented
Strong interpersonal skills
Time Management
Energetic
Personal Information
- Father's Name: Kandi Siddha Chary
- Date of Birth: 27/12/1983
- Marital Status: Married
Place
Hyderabad, Telangana
Timeline
Senior Area collection manager
Kotak Mahindra Bank Ltd
02.2023 - Current
Area collection manager
Bajaj FinServ Ltd
03.2020 - 02.2023
Senior officer
India bulls Housing Finance Ltd
03.2018 - 03.2020
Assistant manager
Bajaj FinServ Ltd
06.2017 - 01.2018
Area Sales Officer
Suvidhaa Infoserve Pvt Ltd
09.2015 - 03.2017
Bachelor's degree - Commerce (B’ Com)
Dr B R Ambedkar University