K Raghavi
Bangalore
Summary
Dynamic Senior Collections Analyst with extensive experience at Oracle India Private Limited, specializing in risk management and collections optimization. Proven ability to enhance client relations and resolve complex issues through exceptional communication skills. Demonstrates a strong command of MS Office for streamlined credit control processes, while actively pursuing innovative solutions in challenging environments.
Overview
6
6
years of professional experience
Work History
Senior Analyst - Collections
Oracle India Private Limited
Bangalore
05.2024 - Current
- On-shore Credit & Collections Analyst.
- Acting as a bridge between the customer and the other internal teams.
- Sharing statement of accounts on weekly basis and following up with clients for payment updates via email and calls. Also, sending dunning when required.
- Calling the client immediately, based on the sense of urgency to resolve their concerns. Also, scheduling Zoom calls with the client to discuss the account on an invoice level.
- Providing payment remittance to the Cash apps to apply the payment.
- Raising refund request with AR Team and Cash Apps Team.
- Reviewing the Contract/Sales order to address the clients' queries efficiently.
- Raising pre-approval, along with necessary documents to higher management for raising disputes for rebilling of the invoices or crediting the invoices, price corrections, early pay discounts etc
- Working with Sales/CAE and Deal management team to assist the customer with Termination and Amendment of contract or OD.
- Raising requests for updating the Ship to and Bill to address. Also raising requests to update PO number for the future invoices for respective contract.
- Updating/Correcting the PO number, Coverage period, line description on the current invoices and reprint them for sending the updated invoices to the client.
- Raising Legal packets when the client is referred to Legal team for non-payment.
- Raising Tax packets by reviewing the Tax documents and working with tax team.
- Placing and releasing the customer on Credit Hold.
- Tools used: NGCC & Cisco Jabber, RightNow, Zoom, Oracle - Fusion & OraDocs, RADAAR, Cerner HAT tool, PeopleSoft etc
Assistant Accountant
Infosys BPM Ltd - Ceva Logistics
Bangalore
05.2022 - 04.2024
- OTC - Account Receivables - Credit Control Management - Collections.
- Preparing Statement of Accounts as per customer requirement and sending them on a weekly basis
- Following up via emails and calls with the customers for Collection against overdue invoices
- Working with billing team to ensure that invoices and supporting files are submitted on time.
- Arranging cash calls between Credit Officers and KAM to discuss about the Top risk accounts.
- Raising requests for refunds, credit notes and disputes.
- Providing payment remittance to cash application team to close the paid invoices and Unapplied cash.
- Preparing weekly and monthly reports, daily AR OD reports and sending them to the clients and management.
- Tools used: JDE, MOFS, Avaya, GetPaid.
Senior Process Executive
Infosys BPM Limited - Capital One
Bangalore
04.2021 - 05.2022
- Client Certified Process Trainer
- Addressing customers' queries, amending account details, requesting PODs, arranging callbacks, processing payments, and explaining monthly statements.
Transaction Process New Associate
Accenture
Bangalore
07.2019 - 01.2020
- Reviewing content and taking necessary actions based on the client policy
- Fun SPOC and supporting other teams when the volume is high.
Skills
- MS Office (Word, Excel, PowerPoint)
- Good communication
- Team player and Quick learner
- Risk management and Problem Solving
- Working under pressure situations and Flexible
- Innovative and willingness to learn new concepts
- Easily adapt to new technology and environment
Languages
English, Kannada, Hindi, Tamil.
EDUCATION
- 2023: MBA - HRM & FIN - 75%
- 2019: Bachelor of Commerce - 73%
Hobbies and Interests
- Reading novels
- Dancing
- Writing quotes
- Cooking
- Drawing
Disclaimer
I hereby declare that the above information furnished are true and correct to the best of My Knowledge and belief.
Timeline
Senior Analyst - Collections
Oracle India Private Limited
05.2024 - Current
Assistant Accountant
Infosys BPM Ltd - Ceva Logistics
05.2022 - 04.2024
Senior Process Executive
Infosys BPM Limited - Capital One
04.2021 - 05.2022
Transaction Process New Associate
Accenture
07.2019 - 01.2020