KADHIRAVAN K

Working in Clearing Switch database for Citibank Operations, processing NEFT Transactions(Inward

• And Outward), Clearing queues, tracking mails, and Handling Customer queries receiving through mails
• Getting approval from Relationship Managers and moving NO Credit, Dormant and WAU Cases, Posting Final Settlement Entries for the day after EOD
• Training New Associates and Creating Back up, Taking RCSA Samples, GCB auth
• Reversal(Crediting back the fund to customers which are auto rejected due to Invalid IFSC, Bene Name Checking for NEFT transactions above 5 Lakhs
• Sending hourly dashboard to Senior Managers in the team, Treasury Reporting, Taking Call with Clients regarding Process Change, Contacting Clients Regarding Approvals, to clear the queues before TAT, doing RCA(Root Cause Analysis) regarding any Errors happening in Team
• Salary And ACH Operations
• Preparing and Presenting MIS Reports for Salary Processing on daily basis
• Salary Processing for the Corporate Employees who are having Salary Account in citibank
• On line transaction in RTGS/NEFT Processing of Fund transferring based on Customer Requisition
• Debiting the Insurance premium Amount from the policy Holders
• Registration done for the ACH in National Automated Clearing House(NACH)
• Customer Signature Verification in Cheque, ACH & ECS Mandates and Customer request
• Worked on Australia Mortgage Operations:
• New Customer Record Creation for Fresh Loans(New Business)
• Manual Account opening, Handling Customer Queries through Mails
• Variation Process, Line Increase, Line Decrease, Account Opening, Product Change
• Partial Discharge of the Property done Based on Partial Payout of the Customer
• City Site COB(Continuity of Business) Successfully done
• Security Release Process Handling, Payouts, processing during the time of a/c closure, Easipay and Rate Review Process done based on customer request
• Mortgage a/c maintenance done
• Calculation of total Payout for the closure customer mortgage A/C to release the securities from the bank
• Closure of Mortgage accounts of the customers through post settlement process
• Discharges & Post settlement Reports, Line Report, Rate Report

• Citibank Suvedha Operations(Credit Card & Banking, Resolving Customer Queries through Mails, Working on Credit Card Payment division
• New Credit Cards and Closing Based on Customer Status, Address Change done based on Customer request