Kajal Mhatre
Thane West
Summary
Experienced professional with 16 years of expertise, including 10 years in the IT industry, specializing in project and product management roles across multiple domains. Proven track record in leading and managing sprint teams, delivering successful projects from concept to completion and product improvement. PMP certified, with a strong ability to drive business growth through strategic planning, execution, and cross-functional collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior BA-Product Management
TD Synnex
02.2022 - Current
- Led the implementation of comprehensive product management strategies, including gathering requirements and developing product backlogs across digital marketing projects, marketing automation, in-house CRM project, eCommerce projects, and MDF management projects.
- Led end-to-end implementation of Adobe Marketo across all APAC region countries, from initial requirements gathering through to user acceptance testing (UAT), comprehensive user training, and seamless deployment
- Successfully developed and deployed a new CRM system developed in PowerApps for APAC countries, ensuring seamless ERP integration and alignment with regional business objectives
- Managing the vendor development teams, assigning tasks, creating user stories, approving the timesheets and expertise in managing Jira, Devops tools for project management.
- Managed all project implementations and their timelines along with project management plan creation and allocation of funds with MS Project experience.
- Collaborate with engineering teams to plan sprints, manage backlogs, and define sprint goals.
- Acting as the key point of contact between various stakeholders from senior leadership to cross functional teams.
- Engaged with users, analyze behavior, gather feedback to continuously enhance the product.
- Maintain clear product documentation, conduct user trainings and create product videos for user acceptance.
- Create and manage test plans and help users perform UAT.
Project Lead
Ingram Micro
02.2016 - 02.2022
- Directed project management efforts within the logistics domain, overseeing the enhancement lifecycle of the logistics platform
- Collaborated with PM and engineering teams to plan sprints, and ensure sprint goals are met.
- Directed and supported technical team in planning, implementation, scheduling, and budgeting new projects, serving as the primary escalation point
- Worked with the support and sprint teams to ensure successful delivery of product features and updates.
- Foster relationships with onshore business stakeholders by producing weekly PowerPoint reports, managing bi-weekly meetings, and providing dashboard updates
- Managed support teams, providing guidance and oversight for their daily activities, including maintaining Jira Kanban boards to ensure efficient issue resolution and task prioritization.
Senior PMO
Datamatics Global Services
03.2014 - 02.2016
- Successfully managed multiple projects for the Bupa insurance project in the role of PMO, ensuring alignment with strategic objectives, overseeing project timelines, resources, and stakeholder communications
- Monitor financial parameters of ongoing projects and track budget performance.
- Ensure adequate staffing with the right skills for current and future projects
- Developed comprehensive project plans for projects and successfully oversaw their execution to completion delivering high-quality outcomes
- Draft and review SOWs to ensure compliance with contractual obligations with ongoing communication with onshore clients.
Senior Executive
Sutherland Global Services
03.2012 - 09.2012
- Successfully managed and delivered multiple high-impact airline projects, ensuring adherence to timelines, budget, and quality standards
- Led and coordinated cross-functional development teams, fostering collaboration and communication across various departments
- Implemented agile methodologies and best practices, which improved team efficiency and productivity
- Expertly negotiated and managed contracts with vendors and third-party service providers, ensuring compliance with airline regulations and standards
- Assigned and monitored work assignments to teams, optimizing resource allocation and project prioritization.
Assistant Manager
Stella Travels
02.2010 - 02.2012
- Analyze project concept & proposals to determine time frame, funding limitations and appropriate process for accomplishing projects
- Establish work plan and staffing for project activities, iterations or phases, and arrange for recruitment
- Define, monitor and report on key project metrics.
- Work with teams to ensure planning and execution of airlines projects.
Executive
Tata Consultancy Services
12.2005 - 12.2007
- Filing fares and rules for various Airlines studying contracts and work on audit process for British Airways, Quality check and client interaction.
Executive
WNS Global Services
09.2004 - 12.2005
- Worked in British Airways project for auditing and coupon matching project.
Education
Bachelors - Commerce and Management
01.2003
Skills
- Project Management and execution
- Business Analysis and Documentation
- Stakeholder Management
- Vendor Management
- Team Management
- Product Management and Roadmap creation
- Communication Management
- User research and Product improvement
- Competitor analysis
- Sprint Coordination
Certification
- PMP, pmi.org, 09/2019
- Black Belt Project Management, TD SYNNEX, 10/2022
- Managing Multiple Projects, International Institute for Learning, 09/2022
- Advanced Product Management, Udemy, 02/2022
- Agile Project Management, Udemy, 02/2022
Awards
- Champion Award, Ingram Micro
- Presidents Award, TechData, 10/2023, Awarded Presidents award for APAC region successfully implementing Marketing automation projects
Projects
- Adobe Marketo Implementation, Adobe Marketo Implementation successfully completed for APAC countries with end to end integration with inhouse CRM., 06/2023,
- Ecommerce Portal, Implementing ecommerce portal in APAC along with SAP integration
- Digital Marketing MDF Management Tool, Implemented Workflow and MDF Management Tool in PowerApps, 01/2023,
- Present Power BI Reports, Power BI reports for Top management executives
Timeline
Senior BA-Product Management
TD Synnex
02.2022 - Current
Project Lead
Ingram Micro
02.2016 - 02.2022
Senior PMO
Datamatics Global Services
03.2014 - 02.2016
Senior Executive
Sutherland Global Services
03.2012 - 09.2012
Assistant Manager
Stella Travels
02.2010 - 02.2012
Executive
Tata Consultancy Services
12.2005 - 12.2007
Executive
WNS Global Services
09.2004 - 12.2005
Bachelors - Commerce and Management
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