Summary
Overview
Work History
Education
Skills
Certification
Experience
Timeline
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Kajol Singh

Kajol Singh

Greater Noida

Summary

As a Certified Scrum Master with over five years of experience in leading Agile teams across the banking and media sectors, I am an immediate joiner keen to drive efficiency and collaboration. My expertise includes facilitating Agile ceremonies, implementing automation strategies, and enhancing team dynamics to ensure successful project delivery. At Genpact, I improved sprint efficiency and achieved a 95% sprint completion rate by removing impediments and optimizing team workflows, while my tenure at Barclays resulted in a 25% reduction in processing times through effective risk assessments and training programs. Skilled in Scrum methodologies, Jira, and Azure DevOps, I am committed to aligning technical and business goals to enhance performance and drive productive outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Analyst

American Express
Gurugram
08.2024 - Current
  • Maintained accurate records of data collected during analysis to support decision-making.
  • Identified opportunities for process improvements across the organization to enhance efficiency.
  • Collaborated with cross-functional teams on analytics projects to drive impactful results.
  • Organized client meetings for timely project updates, ensuring stakeholder engagement.
  • Promptly identified customer needs to deliver tailored solutions efficiently.
  • Oversaw quality control measures to detect inconsistencies and rectify malfunctions.

Scrum Master

Genpact
01.2023 - 07.2024
  • - Removed impediments, coordinated with stakeholders, and ensured seamless execution of billing initiatives, enhancing sprint efficiency.
  • - Facilitated Agile ceremonies including sprint planning, daily stand-ups, and retrospectives, achieving a 95% sprint completion rate and timely delivery of key billing features.
  • - Collaborated with cross-functional teams (Product Manager, engineer, QA, BA) to define requirements and optimize project timelines, reducing time to market by 20%.
  • - Drove the adoption of Agile methodologies by training over 15 team members on sprint planning and daily scrums, promoting accountability and team performance.

Recovery Analyst

Barclays
01.2020 - 01.2023
  • - Conducted biweekly risk assessment meetings utilizing Scrum principles which resulted in improved workflow and enhanced departmental efficiency.
  • - Championed comprehensive training programs on effective use of MIS Software, reducing task completion time from three hours to one hour.
  • - Improved operational workflows of management information systems (MIS) and inventory across 10+ branches, driving a significant reduction in processing time by 25%.

Technical Associate

IBM India
12.2018 - 01.2020
  • - Resolved client issues in a timely manner according to SLAs.
  • - Provided complete IT support for Global Management to ensure efficient business processes.
  • - Delivered remote infrastructure support and performed root cause analysis.
  • - Collaborated with technical support and internal units using feedback analytics to improve customer service.

Education

MS/M.Sc - Microbiology

Meerut Institute of Engineering and Technology
Meerut
07.2024

B.Sc - Biology

DN COLLEGE
Meerut
01.2012

12th - English

CBSE
Meerut
01.2010

10th - English

CBSE
Meerut
01.2010

Skills

  • Scrum
  • Jira
  • Confluence
  • Sprint planning
  • Delivery management
  • Agile
  • Azure DevOps
  • CI/CD pipeline
  • Sprint review
  • Team coaching
  • Agile methodologies

Certification

Scrum Alliance Certified Scrum Master, 02/28/27

Experience

5 Years 6 Months

Timeline

Analyst

American Express
08.2024 - Current

Scrum Master

Genpact
01.2023 - 07.2024

Recovery Analyst

Barclays
01.2020 - 01.2023

Technical Associate

IBM India
12.2018 - 01.2020

MS/M.Sc - Microbiology

Meerut Institute of Engineering and Technology

B.Sc - Biology

DN COLLEGE

12th - English

CBSE

10th - English

CBSE

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