Kakoli Sen
O2C / AR Process Expert
Kolkata
Summary
Finance operations professional with 10+ years of experience in credit & collections, dispute resolution, and process optimization. Proven track record of reducing overdue accounts, improving billing accuracy, and leading RCA initiatives across global teams. Skilled in cross-functional collaboration, governance reporting, and continuous process improvement.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Lead Analyst - Credit & Collections
Oracle India Pvt. Ltd.
12.2021 - 11.2025
- Managed Oracle's highest-revenue customer portfolio for North America.
- Ensured timely cash collections to minimize bad debt, and delinquencies.
- Served as the single point of contact for invoicing, reconciliations, billing disputes, payments, and SOA across Cloud, License, Consulting, Support, Hardware, and Education.
- Conducted customer meetings and follow-ups with AP teams to reduce AR > 60 aging and improve collections.
- Implemented a dunning strategy and collection leverages to improve overdue recovery.
- Conducted recurring RCA sessions, driving corrective actions, and preventing repeatedissues in Oracle Fusion.
- Led cross-functional teams to optimize credit and collections processes, enhancing operational efficiency and reducing outstanding receivables.
- Analyzed credit risk assessments enabling informed decision-making and minimizing financial exposure.
- Mentored junior analysts in fostering skill development, improving customer satisfaction and enhancing team performance in collections initiatives.
Information Processing Specialist
Tata Consultancy Services
10.2018 - 12.2021
- Spearheaded collections for a utility domain, achieving >90% timely payments from a portfolio of 400+ customers.
- Collaborated with cross-functional teams to identify and resolve invoice discrepancies, ensuring seamless information flow.
- Served as SME in SAP-based back-end processes, ensuring accurate contract creation, invoice & dunning creation, billing adjustments, and customer data management.
- Trained 10+ new hires and led internal audits to ensure compliance with SLA requirements.
Customer Service Officer
IndiGo Airlines
04.2017 - 02.2018
- Handled check-in, ticketing, and boarding services, serving 200+ passengers daily with 95% satisfaction.
Content Writer
TS Web Technologies
01.2015 - 01.2017
- Created SEO-rich articles and brand content, increasing web traffic by 40% across multiple client websites.
- Collaborated with design and SEO teams to align written content with audience behavior insights.
Content Writer
Launchpad e-Services
01.2014 - 01.2015
- Wrote content to increase brand engagement through increased web traffic.
Education
Master of Arts - English Literature
Rabindra Bharati University
04.2001 -
Bachelor of Arts - English Literature
West Bengal State University
04.2001 -
Skills
Order-to-Cash (O2C) Process Management
undefinedAwards & Recognition
Business Excellence Award: FY2024, BPS Star Performer Award– TCS (2021)
Timeline
Lead Analyst - Credit & Collections
Oracle India Pvt. Ltd.
12.2021 - 11.2025
Information Processing Specialist
Tata Consultancy Services
10.2018 - 12.2021
Customer Service Officer
IndiGo Airlines
04.2017 - 02.2018
Content Writer
TS Web Technologies
01.2015 - 01.2017
Content Writer
Launchpad e-Services
01.2014 - 01.2015
Master of Arts - English Literature
Rabindra Bharati University
04.2001 -
Bachelor of Arts - English Literature
West Bengal State University
04.2001 -
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