Kalaimani M
Senior Collection Manager
Coimbatore,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Agency Manager – Collections
Navi FinServ Ltd
Coimbatore
04.2022 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Assisted in recruiting, hiring and training of team members.
- Maintaining performance on bucket 1 and 2.
- Do tracing on different portal for skipped account
Team Manager
Conneqt Business Solution
Tirupur, Erode
09.2020 - 04.2022
- Handling 7 branches OD, CC, TL accounts overdue pending Collection Handling 0 – 270 Bkt and Achieving Target assigned by clients Controlling the flow Percentage < 1 to, PNPA,
- NPA Handling 8 to 10 Team member and them supporting to perform
- Frequent visit to all the location and resolved non compliance Co-ordination with operation team and credit team for customer renewal and ROI reversal.
- Evaluated employee performance on weekly basis and coached and trained 7 team members, increasing quality of work and employee motivation.
Team Lead
Indiabulls consumer Finance Ltd
Coimbatore
09.2019 - 08.2020
- Control the flow to next bucket movement
- Supporting in reduction of bad debts and 90+ collections
- Ensuring the target achieved for restoration in 30 to 60 bucket and 30 to 60 bucket with maintain more than 90% quality
- Ensuring the target achieved 0-30 maintain more than 95% quality
- Ensuring the team to achieved their target more 90%
Relationship Development Executive
Aditya birla payments Bank
Coimbatore
09.2017 - 02.2019
- Vendor Management
- Agency management
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Introduced new methods, practices, and systems to reduce turnaround time.
Activation Officer
Idea cellular Ltd
Coimbatore
02.2014 - 09.2017
Associate,Product & Process Trainer
Firstsource solutions Ltd.
Coimbatore
08.2012 - 02.2014
- Training new hire batches
- Conducting cross training on product and process GPRS Reducing the ACHT and Improving CQ during the OJT period
- Auditing calls and sharing feedback to improve Quality Score in OJT Content development to deliver better customer experiences on new hire training
- Conducting refresher training to the bottom line performer Conducting tests to the on floor associates to improve the product & process knowledge
- Participating weekly and monthly reviews
Education
BBA - Marketing Management And Research
PKN Arts & Science College
Madurai 08.2008 - 05.2011
Skills
Windows XP, 7, 8MS office
Staff training/development
Problem-Solving
Multitasking Abilities
Accomplishments
- Trainer
- Idea cellular ltd, 2012 Data entry operator Madurai Kamarajar University, 2011, Project
- Ranking of various telecomservice provider
- Period:
- January 2011 - May 2011
Additional Information
- AWARDS & HONORS , Awarded as Extra mailer award for doing a project in new process GPRS.
- Awarded as Super supporter as trainer
- Collection excellence in Indiabulls
- Icon of the year in navi Finserv
Net surfing
Do search unknown things related to work and Keep learn about it.
Timeline
Agency Manager – Collections
Navi FinServ Ltd
04.2022 - Current
Team Manager
Conneqt Business Solution
09.2020 - 04.2022
Team Lead
Indiabulls consumer Finance Ltd
09.2019 - 08.2020
Relationship Development Executive
Aditya birla payments Bank
09.2017 - 02.2019
Activation Officer
Idea cellular Ltd
02.2014 - 09.2017
Associate,Product & Process Trainer
Firstsource solutions Ltd.
08.2012 - 02.2014
BBA - Marketing Management And Research
PKN Arts & Science College
08.2008 - 05.2011