KalaRanjani T

MBA (Human Resource) professional with over 10+ years of experience and strong domain knowledge in Vendor & Catalogue management, inventory planning & warehouse management, data analysis and operations management. Successfully led and supported teams and projects across various domains such as E-commerce, operations, Trust & Safety, retail and Journal management. A motivated leader who excels at organizing teams, motivating individuals, and making decisive decisions. Develops strategies, provides training, sets goals, and values team feedback.

• TAT Reduction, Created guidelines for incorrect severity cases for seller support., Metrics for prioritizing action items in FCs and reduced TAT by 15%., SOP for Apparel category with category owners approval which resulted in 13% reduction in TAT and standardized SOP for Footwear Category.
• Head Count Reduction, Reduced workflow by 6% by minimizing top offending vendor defects, leading to a headcount reduction of 1.8 across the US marketplace., Saved 0.5 headcounts by streamlining workflow allocation process across the product lines in DE team.
• Inflow Reduction, Ensured nil ISS or Andon cords and cleared up 60k ASINs for Adidas brand., Corrected PT12 images for 40k items and reduced inflow by 2.3%., Eliminated ticket inflow under CTI Recycled UPC and executed brand clean up post vendor & retail approval.
• Quality Improvement, Ensured 100% error free quality score through standardization of root causes., Developed Macro to backfill case info tab, which was a Critical Quality Parameter and eliminated non-value add parameters from the process based on business impact.

• Received the 'Trouble Shooter Award for completing and yielding High Impact results on Journal Health Improvement.
• Received Entrepreneur Award for delivering profitable results in critical sales period of Q416.
• Awarded First Among Equals Award for delivering exemplary performance.
• Received Customer Delight Award in Q4 in 2015.
• Awarded Entrepreneur Award for improving productivity numbers in Q2.
• Received Einstein Award for standardizing root causes helped improve the associates' quality scores, affecting their scorecard.
• Recognized for resolving 10% additionally from daily target to stabilize the queue during the Chennai floods.

I hereby declare that the particulars of information mentioned above are factual to the best of my knowledge.