KalaRanjani T
Team Leader
Avadi
Summary
MBA (Human Resource) professional with over 10+ years of experience and strong domain knowledge in Vendor & Catalogue management, inventory planning & warehouse management, data analysis and operations management. Successfully led and supported teams and projects across various domains such as E-commerce, operations, Trust & Safety, retail and Journal management. A motivated leader who excels at organizing teams, motivating individuals, and making decisive decisions. Develops strategies, provides training, sets goals, and values team feedback.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Team Leader
COFORGE
05.2024 - Current
- Managing 25+ member team consisting of associates and Subject Matter Expert dealing with Content validation, Data Labeling and Project handling.
- Owning and prioritizing work allocation based on business needs with a daily/weekly frequency.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members' skills through targeted coaching sessions, conducting PKT sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored SMEs in helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Maintaining scorecards for each individual in the team and conducting 1-0-1s on a monthly basis.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Delivered insightful reports that highlight key findings and propose impactful recommendations for improvement.
Journal Manager (Research Content Operations)
Relx India Private Limited
10.2019 - 06.2023
- Managing entire endtoend process of publication of the journal articles
- Handling stakeholders enquiries and escalations
- To provide written and verbal reports/feedback on journal performance
- Coordinating with Editors, Publishes and PCS on the Journal Health Improvement
- Responding to queries from editors, authors, and reviewers
- Liaising with typesetters to solve any problems relating to the creation of articles, compiling issues, monitoring the flow of articles
- Undertaking work to improve the speed and quality of journal editorial and production workflows
- Sharing the monthly reports to Editors on the Journal Accountability
Senior Catalog Specialist
Amazon.Com
09.2014 - 03.2019
- Managed stakeholder's enquiries and escalations coordinated daily allocation and maintained queue, turnaround time and service level agreement
- Delivering successful and profitable results during critical sales period
- Developed daily, weekly, and monthly reports on work allocation, resource utilization, quality, team metrics, queue status
- Audited 60 cases on daily basis for associates to validate 100% error free quality score
- Worked as POC for the new work allocation tool-Zeus and completed the Pilot with DE team
- Published Severity 2, Incorrect FC Receive & OT Tracker reports to the leadership team on a weekly basis
- Weekly reports are sent to the Operations Team with quality score of each associate/manager wise, data/marketplace wise, product line wise/CTI wise
- Conducted refresher sessions on a weekly basis for associates to improve their quality score and provide feedback
- Dive Deep into issues, root causes and deliver a project
Catalog Associate
Amazon.Com
09.2014 - 08.2016
- Delivering business support to vendors for their items set up on amazon.com through email for different task types such as Account set up, New Item set up, Catalog updates and PO updates
- Consistently Achieving individual productivity and quality metrics
- Correcting catalog errors and providing accurate information in catalog for better customer experience
Support Engineer
CSS Corp Pvt Limited
05.2013 - 08.2014
- Worked as a Support Engineer for a process based on Shipping and Logistics
- Resolving customer queries and issues
- Interacting with people and earning customer trust
Education
Masters in business Administration - Human Resource Management
University of Madras
06.2013 - 05.2015
Bachelor in Engineering - Computer Science Engineering
Sakthi Engineering College
06.2008 - 05.2012
12th Standard - undefined
Nazareth Matriculation Higher Secondary School
06.2007 - 05.2008
10th Standard -
Nazareth Matriculation Higher Secondary School
06.2005 - 05.2006
Skills
Product and Category Management
Stakeholder Connect
Project Management
Data Analysis
Root Cause Analysis
Process Onboarding ad Training
Teamwork and collaboration
Problem-solving
Performance evaluations
Quality improvement
Work Planning and Prioritization
Process improvement
Organizational projects
- TAT Reduction, Created guidelines for incorrect severity cases for seller support., Metrics for prioritizing action items in FCs and reduced TAT by 15%., SOP for Apparel category with category owners approval which resulted in 13% reduction in TAT and standardized SOP for Footwear Category.
- Head Count Reduction, Reduced workflow by 6% by minimizing top offending vendor defects, leading to a headcount reduction of 1.8 across the US marketplace., Saved 0.5 headcounts by streamlining workflow allocation process across the product lines in DE team.
- Inflow Reduction, Ensured nil ISS or Andon cords and cleared up 60k ASINs for Adidas brand., Corrected PT12 images for 40k items and reduced inflow by 2.3%., Eliminated ticket inflow under CTI Recycled UPC and executed brand clean up post vendor & retail approval.
- Quality Improvement, Ensured 100% error free quality score through standardization of root causes., Developed Macro to backfill case info tab, which was a Critical Quality Parameter and eliminated non-value add parameters from the process based on business impact.
Accomplishments
- Received the 'Trouble Shooter Award for completing and yielding High Impact results on Journal Health Improvement.
- Received Entrepreneur Award for delivering profitable results in critical sales period of Q416.
- Awarded First Among Equals Award for delivering exemplary performance.
- Received Customer Delight Award in Q4 in 2015.
- Awarded Entrepreneur Award for improving productivity numbers in Q2.
- Received Einstein Award for standardizing root causes helped improve the associates' quality scores, affecting their scorecard.
- Recognized for resolving 10% additionally from daily target to stabilize the queue during the Chennai floods.
Acknowledgement
I hereby declare that the particulars of information mentioned above are factual to the best of my knowledge.
Timeline
Team Leader
COFORGE
05.2024 - Current
Journal Manager (Research Content Operations)
Relx India Private Limited
10.2019 - 06.2023
Senior Catalog Specialist
Amazon.Com
09.2014 - 03.2019
Catalog Associate
Amazon.Com
09.2014 - 08.2016
Masters in business Administration - Human Resource Management
University of Madras
06.2013 - 05.2015
Support Engineer
CSS Corp Pvt Limited
05.2013 - 08.2014
Bachelor in Engineering - Computer Science Engineering
Sakthi Engineering College
06.2008 - 05.2012
12th Standard - undefined
Nazareth Matriculation Higher Secondary School
06.2007 - 05.2008
10th Standard -
Nazareth Matriculation Higher Secondary School
06.2005 - 05.2006