Senior Process Executive
cognizant technology solutions pvt ltd
Hyderabad
10.2019 - Current
- Generated monthly metric reports, interpreted results and developed processes and solutions
- Analysis, validation & quality check of Business before adding it in to Maps.
- Adaptable to different platforms whenever there is a requirement.
- Conducting refresher training for new joiners and feedback to them.
- Completing daily assigned targets according to the workflow.
- Conduct briefings and team meetings for team status updates, new product information, policy and procedures change etc.
- Involved in Error analysis, made by the editing team and providing the feedback to improve the product quality.
- Providing regular productivity reports to the management with feedback summary of the sub-ordinates and impact assessment.
- Reports issues discrepancies and follow through to ensure that all issues are resolved.
- Taken tool initiatives to enhance the tools and operations quality