Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
EXTRA CURRICULAR ACTIVITIES
Timeline
Hi, I’m

KAMAL KISHOR

Rohini, Delhi
KAMAL KISHOR

Summary

A skilled fraud monitoring of Law enforcement and customer raised complaints & resolutions with extensive knowledge. Having experience as a Fraud control Processing officer - operation in Fraud Risk Management department of Banking sector. Senior Relationship executive in LM operation and Associate sales of Ecommerce/retail sector. Excellent in solving problems, team management and improving customer relationship.

Overview

11
years of professional experience
1
Certification

Work History

INDIA POST PAYMENTS BANK (TEAMLEASE PVT. LTD. & IN-SOLUTIONS GLOBAL LTD.)

BACK OFFICE SUPPORT FRAUD OPERATIONS
02.2023 - Current

Job overview

  • Monitor deeply on customer complaints raised into Bank’s CRM through SAS, LEA via mailing, NPCI Portal, AEPS ARCS Bank Portal and Cyber Crime Portal
  • Update, report and upload time to time tagging of customer’s all fraud transactions into eFRM Portal of NPCI, Daksh Portal & FMR Portal (XBRL Portal) of RBI.
  • Work on Outlook software, Finacle (CBS) software, SAS software, UPI, Ecom and IMPS Portals to identify data of transactions.
  • Coordinate with internal teams to investigate suspect transactions and take appropriate action. Also work closely with other departments such as Bankers, IT, marketing & sales to ensure efficient completion of task.
  • Compile, sort, verify data and analyze financial data from multiple sources in order to generate detailed reports in publishing Dashboard for senior management team.
  • Respond promptly and professionally to customer queries via email or telephone. Also provide excellent service and attention to customers when required face-to-face or through phone conversations.

DRISHTI ENTERPRISES

BUISNESS CORRESPONDENT
06.2021 - 01.2023

Job overview

  • Run own small e-commerce business as in Proprietorship

GROFERS INDIA PVT. LTD.

SENIOR RELATIONSHIP EXECUTIVE - OPERATIONS
07.2019 - 04.2021

Job overview

  • Managed team of 100+ delivery executives (GSP), overseeing hiring, training, and professional growth of GSPs/DPs.
  • Ensured Hub opening & closing is done as per operational standards and requirements.
  • Managed ground operational issues like late reporting, route alignment, route changing, on time delivery, complete dispatching, complaints of wrong, expiry, damaged, misrouted items, vehicle loading/unloading, hygiene and safety, SOP, documentations.
  • Managed recovery of cash and reconciliation pendency with GSPs/DPs.
  • Create spreadsheets using Microsoft Excel for daily, weekly and monthly reporting to the seniors.

PAYTM ECOMMERCE LTD

SENIOR ASSOCIATE SALES
12.2016 - 06.2019

Job overview

  • Digital payment and KYC onboarding, new accounts & wallets open of customers in market
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Worked on various company promotions, merchandising, onboarding of small and LFR stores of all categories, payment modes, upgrade usage of QR code system, UPI, POS(machine/software), insurance sales and activation of customers.
  • Traveled throughout assigned territory to leverage leads and visit customers.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Served customers with knowledgeable, friendly support at every stage of problem solving, shopping and purchasing.

KARAN FAITH LIGHTS (SEMOX PVT LTD)

QUALITY CONTROL ENGINEER
11.2015 - 10.2016

Job overview

NOBLE ELECTRICALS

PRODUCTION AND QUALITY ENGINEER
05.2014 - 11.2015

Job overview

Education

DEEN DAYAL UPADHYAYA COLLEGE, DELHI UNIVERSITY

05.2012

University Overview

  • Completed graduation from B.Sc.(Hons.) Electronics & Communications
  • GPA: 1st Division 60.1 percentile

CBSE Board

Inter School (12th class)
01.2009

University Overview

  • Completed Inter School from Non-medical Stream
  • GPA: 75 percentile

CBSE Board

High School (10th class)
01.2006

University Overview

  • Completed High School with EPCM
  • GPA: 70 percentile

Skills

  • Knowledge of Cyber Crime/LEA/AEPS/EFRM/RBI Daksh portal/Digital payments
  • Fraud & Transaction analysis
  • Fraud investigation and prevention
  • Skilled in Microsoft Office suite and email management
  • Quality control manage
  • Leadership – team work
  • Sales and marketing experience
  • Retail sales and Last mile operations
  • Supply chain manage
  • Active & responsible
  • Problem solving
  • Planning and coordination
  • Communication and time management

Certification

  • Diploma in Information Technology, Lal Bahadur Shastri Polytechnic 2007 - 2008
  • Certification in Advanced Lean Six Sigma Yellow Belt, Sparen & Gewinn Consulting

LANGUAGES

English
Hindi

Hobbies and Interests

Hobbies and Interests
Playing racing games, listening music, dancing, surfing internet

EXTRA CURRICULAR ACTIVITIES

EXTRA CURRICULAR ACTIVITIES
  • Quality Assistant in Common Wealth Games, Delhi
  • Aryabhatta Science Forum of college, IEEE EDS, DELHI
  • Vande Matram College Cultural Activity, DDU College, Delhi
  • Advanced Excel Training, Bizwiz.co.in

Timeline

BACK OFFICE SUPPORT FRAUD OPERATIONS
INDIA POST PAYMENTS BANK (TEAMLEASE PVT. LTD. & IN-SOLUTIONS GLOBAL LTD.)
02.2023 - Current
BUISNESS CORRESPONDENT
DRISHTI ENTERPRISES
06.2021 - 01.2023
SENIOR RELATIONSHIP EXECUTIVE - OPERATIONS
GROFERS INDIA PVT. LTD.
07.2019 - 04.2021
SENIOR ASSOCIATE SALES
PAYTM ECOMMERCE LTD
12.2016 - 06.2019
QUALITY CONTROL ENGINEER
KARAN FAITH LIGHTS (SEMOX PVT LTD)
11.2015 - 10.2016
PRODUCTION AND QUALITY ENGINEER
NOBLE ELECTRICALS
05.2014 - 11.2015
DEEN DAYAL UPADHYAYA COLLEGE, DELHI UNIVERSITY
CBSE Board
Inter School (12th class)
CBSE Board
High School (10th class)

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KAMAL KISHOR