KAMLESH DEWANAGAN
Chandrapur
Summary
Seasoned Service Manager bringing 5+ years of Automobile experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
5
5
years of professional experience
Work History
Service Manager
International Motors Pvt. Ltd. (imindia.co.in)
06.2023 - Current
- Analyses the technical complaints of the vehicle in the field. Rectify defects in vehicles / overhaul aggregates.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Guest Experience Manager (BP)
JD Toyota
06.2021 - 06.2023
- Greeted guests upon arrival and offered assistance.
- Assisted guests with Motor claim process and update customer on every stage.
- Maintained consistent positive customer feedback..
- Developed and maintained positive relationships with guests for satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Maintained B&P files and records by implementing effective filing systems that boosted efficiency and organization for Service Management Board.
Service Advisor Body & Paint
Mahadeva Cars Pvt. Ltd. Bilaspur
08.2020 - 06.2021
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with Motor claim process and update customer on every stage.
- Maintained consistent positive customer feedback..
- Developed and maintained positive relationships with guests for satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Service Advisor Body & Paint
Mahindra Auto Centre Bilaspur
06.2020 - 08.2020
- Assisted guests with Motor claim process and update customer on every stage.
- Maintained consistent positive customer feedback..
- Developed and maintained positive relationships with guests for satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Maintained B&P files and records by implementing effective filing systems that boosted efficiency.
Service Advisor
Mahindra Auto Centre Bilaspur
07.2018 - 05.2020
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with Motor claim process and update customer on every stage.
Graduate Teacher Trainee
Eklavya Gurukul H. S. School Chandrapur
07.2015 - 06.2016
- Chose optimal curriculum and developed individual lesson plans for Mathematics.
- Enhance student development by teaching behavioral, social and lifelong learning skills in addition to academic subjects.
- Developed and led group activities and field trips to improve student learning.
- Improved student test scores by providing students with personalized tutoring.
Education
B.E. (Mechanical Engineering) - Mechanical Engineering
CSVTU Bhilai CG
Raigarh (C.G.)01.2015
Diploma - Mechanical Engineering
CSVTU Bhilai (C.G.)
Raigarh (C.G.)06.2012
Hindi
CGBSE RAIPUR
Chandrapur (C.G.)05.2008
Skills
- Result Orientation with Execution Excellence
- Agility with discipline
- Passion for Quality Innovation Led Transformation, Risk Taking with Responsibility
- Working without Barriers
- Being Passionate about work
- Triple Bottom Line Sensitivity
- Basic Computer Works (MS Office) and AutoCAD
Accomplishments
- Won Dealer Manpower Motivation Program- Body & Paint Service Advisor 2022 in Jd Toyota Bilaspur
- Selected Ustaado Ke Ustaad (UKU) Competition at Dealer Level for the Year 2019 for Service Advisor category in Auto Centre Bilaspur
- Received Certificate of Recognition for Highest T2B (Top 2 Box) for Sep-Oct 2019 in Auto Centre Bilaspur
Personal Information
- Gender: Male
- Father's Name: Patangu Lal
- Mother's Name: Godawari Dewangan
- Marital Status: Unmarried
- Date of Birth: 05/Sep/1992
- Nationality: Indian
Projects
- Study on working of vapor compression refrigeration process. While pursuing Bachelor's in Engineering
- Study and analysis of the differential of automobiles. Study on performance analysis of steam power plants. While pursuing Diploma in Mechanical
Training
- SA/RM Soft, Functional, Process & Policies Training attended in August 2018 By Mahindra & Mahindra
- New Technology Course - BS6 for Commercial and Small Commercial Vehicles Training attended in March 2020 By Mahindra & Mahindra
- Trained in Basic Hybrid Module of Toyota Hybrid Vehicles In 2022 By Toyota Kirloskar Motors
- Successfully Completed Toyota Service Advisor Training In 2021 And Got Certificate Of Completion.
- One month vocational training in MSP Steel and Power Ltd in Sponge Iron division, 06/02/2014, 07/14/2014
- One month vocational training in MSP Steel and Power Ltd in Sponge Iron and Power Plant division, 06/03/2013, 07/02/2013
- Fifteen days vocational training in Nalwa Steel and Power Ltd in power plant division, 07/07/2010, 07/21/2010
Languages
Hindi
Bilingual or Proficient (C2)
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Service Manager
International Motors Pvt. Ltd. (imindia.co.in)
06.2023 - Current
Guest Experience Manager (BP)
JD Toyota
06.2021 - 06.2023
Service Advisor Body & Paint
Mahadeva Cars Pvt. Ltd. Bilaspur
08.2020 - 06.2021
Service Advisor Body & Paint
Mahindra Auto Centre Bilaspur
06.2020 - 08.2020
Service Advisor
Mahindra Auto Centre Bilaspur
07.2018 - 05.2020
Graduate Teacher Trainee
Eklavya Gurukul H. S. School Chandrapur
07.2015 - 06.2016
B.E. (Mechanical Engineering) - Mechanical Engineering
CSVTU Bhilai CG
Diploma - Mechanical Engineering
CSVTU Bhilai (C.G.)
Hindi
CGBSE RAIPUR
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