Parvez Sandilkar
Summary
An aviation professional with over 23 years of success in Airport Operations. A turnaround specialist who possess acute problem-solving skills alongside high level liaison, planning, & communication combined with strategic organizational skills and a dynamic & flexible approach to work. Received Best Employee Award by Oman Air in the year 2002. Innovation-focused change agent with success in transforming business through revolutionary operational strategies. Expertise in managing business operations with key focus on top & bottom line profitability by ensuring optimal utilization of resources as well as hand-holding of business partners & other key stakeholders. Outstanding experience in public relations, liaison work in foreign/domestic lands with multiple agencies, forces and government officials. Gained exposure to cross-cultural work environments, attracted to multi-cultural environments, both socially and at work. Decisive, strategic and performance-driven professional with strengths in personnel management. To set-up SOP’s and follows the KPI/SLA’s for the partner Airline customers. Good knowledge of handling HUB operations (KINGFISHER Airlines) and Qatar Airways.
Overview
28
28
years of professional experience
Work History
Manager-Ramp service
Air India Sats Airport services PVT. LTD.
02.2024 - Current
- Handling day to day operations
- Resource planning
- Conducting Training as per SOP
- Staff evaluation
- Internal Audit pertaining to Safety.
Senior Associates -Hopper
Teleperformance
02.2023 - 01.2024
- Handling cases for Flight/Cars
- Processing refund/cancellation for Insurance/Tickets/car booking
- Airlines Schedule change
- Name correction
- Voluntary/Involuntary change.
Sr.Associate- EXPEDIA
World Network Services (WNS)
04.2022 - 01.2023
- Creating new booking
- Airlines Schedule change
- Voluntary/Involuntary Changes
- Refund/Cancellation
- Name Correction.
Airport Officer
Qatar Airways
08.2013 - 05.2020
- Providing business strategy and technical expertise in monitoring customer service, delivery & operations; supervising the resource allocation; searching into the legalities of the contract; following up & signing up; ensuring delivery and concluding delivery
- Impacting organization profitability through effective strategic & tactical management decisions & new business development
- Managing International Airport Cargo Operations encompassing the gamut of tasks for dispatching products from international destinations to another involving a multitude of carriers, requirements and legalities
- Executing plans to reach out unexplored market segments & customer groups for business expansion
- Coordinating with Airport and Regulatory Bodies to ensure safe, secure and on-time flight managing operations encompassing a gamut of tasks (Baggage Managing, Aircraft Loading, Aircraft Weight & Balance, Operations Control, Aircraft Ground Dispatch, Security & Reservations)
- Administering daily operations by leading efforts of Airport Authority staff in the execution of airside, landside/customer service, security, maintenance, finance, commercial development, and physical infrastructure development functions to accommodate flights annually
- Synchronizing with HR Department in Recruitment & Selection, Training & other Employee Welfare activities of station staff
- Interacting with all External Agencies which includes (Airport Authorities, Customs, Immigration, AOCC, and other Officials)
- Directing flights daily and monitoring the flight operation in all areas
- Deputizing ASM whenever required
- Analyzing the KPI/SPI and maintaining the OTP of the station
- Working as Internal Auditor to maintain the FIVE STAR standard of the airline
- Steering monthly meetings with the GHA to take-up all operational related issues
- Monitoring On Time Performance departures and analysing the reports
- Setting up and maintain a system of logging, recording and reporting for all matters connected with mishandled baggage
- Ensuring all the files and manuals are well organized and accessing at all times (Ramp / Passenger / Security / Ground Operation Manual)
- Experienced in setting up DCS platform for baggage process.
Manager –Operations
Celebinas Airport Services
05.2010 - 06.2013
Duty Manager- Airport Operation
Menzies Bobba Ground Handling
12.2007 - 05.2009
Airport Services Manager
Oman Air
08.2002 - 10.2007
Sr. Customer Service Agent
JET Airways
11.1996 - 07.2002
- Certified and Qualified for Load & Trim Sheet and Ramp co-ordination for Boeing Aircraft (737-400, 737-500, 737-700, 737-800, ATR72-500); familiarized with World Tracer System for MIS-handled baggage’s.
Education
B.Com. -
Modern Institute of Engineering and Management
01.1995
Honours Diploma in Information and System Management -
Apple Industries Ltd.
01.1995
National Service Scheme (N.S.S) -
Mumbai University
Certificate in Travel and Tourism -
Radio Bhavan
01.1997
Skills
- Business Strategy & Execution
- Operations Management
- Customer Service Operations
- Airports Administration
- Process Excellence
- Business Development
- Team Building & Leadership
- Flight Operations
- Result-oriented professional targeting assignments in Airport Operations with an organization of high repute
Languages
English, Hindi, Marathi and Arabic
Personal Information
- License: LMV (Light Motor Vehicle- India/Bahrain)
- Passport Number: Z-4357449
- Date of Birth: 11/28/1973
Notable Accomplishments
- Letter of Appreciation by Station Manager of Oman Air for Excellent Services rendered for diverted flight on 22nd Oct 2002
- Letter of Appreciation from Divisional Manager-Service Delivery of Oman Air for successfully managing Evacuation flights on 10th Apr 2003
- Letter of Appreciation from Station Manager-India of Oman Air for Excellent Management of a very critical situation of Mass Handling of Baggage in month of June 2005
- Letter of Appreciation by Saudi Arabian Airlines and Menzies Aviation GHS at Hyderabad Airport for successfully managing HAJJ Flights operation for the year 2008
- Letter of Appreciation from CEO of CelebiNas Airport Services on 21st Feb 2011 for planning & valuable efforts and contribution in operation department
- Letter of Appreciation by Saudi Arabian Airlines and Celebinas GHS at Mumbai Airport for successfully managing HAJJ Flights operation for the year 2012
Hobbies and Interests
Reading/ Travelling / Listening to music /Making new friends.
Training
- Safety Management System (Certified Addax Aviation)
- Managing Customer service (Oman Air)
- Basic Customer Service (Oman Air & Jet Airways)
- Passenger Handling (Oman Air & Jet Airways)
- Telephone Technique (Jet Airways)
- Sabre Steady State (Jet Airways & Oman Air)
- ACSI Basic & Advance (Jet Airways & Oman Air)
- Ramp Safety (Menzies Aviation GHS)
- LOAD & TRIM SHEET- Basic & Advance (Oman air & Jet Airways)
- Dangerous Goods (Oman Air/ Jet Airways/ BA /QR)
- Head-Set Operation Certified (Celebinas Airport Services)
- PLC Training (Qatar Airways)
- Safety Management System (Qatar Airways)
- Centralized Emergency Response (Qatar Airways)
Timeline
Manager-Ramp service
Air India Sats Airport services PVT. LTD.
02.2024 - Current
Senior Associates -Hopper
Teleperformance
02.2023 - 01.2024
Sr.Associate- EXPEDIA
World Network Services (WNS)
04.2022 - 01.2023
Airport Officer
Qatar Airways
08.2013 - 05.2020
Manager –Operations
Celebinas Airport Services
05.2010 - 06.2013
Duty Manager- Airport Operation
Menzies Bobba Ground Handling
12.2007 - 05.2009
Airport Services Manager
Oman Air
08.2002 - 10.2007
Sr. Customer Service Agent
JET Airways
11.1996 - 07.2002
B.Com. -
Modern Institute of Engineering and Management
Honours Diploma in Information and System Management -
Apple Industries Ltd.
National Service Scheme (N.S.S) -
Mumbai University
Certificate in Travel and Tourism -
Radio Bhavan
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