Kamlesh Yadav
New Delhi
Summary
Hardworking and motivated DC IT Operation Manager 16 years of experience and record of success in iT industry. Solid history balancing team performance, customer IT infra manage service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
NOC SOC DC IT Operation Manager
CMS IT Services Private Limited
05.2022 - Current
- To Manage NOC SOC DC IT Operation for Multiple Client Infra including (Servers/AV/Endpoints compliance ,TREND MICRO Vision-one, DDI Appliance , Vmware-Vcenter, Azure AD ,Pure Storage , Firewall, Veaam Backup, BGP Router, SDWAN , ISP Links ,O365 Admin Console, Governance , Audit and Security Compliance , MIS Review)
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Assistant Manager
Concentrix Daksh Services India Private Limited
05.2019 - 05.2022
- SOX server and application security and compliance.
- multiple VA and PT tools like Nessus, Burp Suite, etc.
- leading with multiple domain team to closer vulnerability and patching in my current organization.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
Senior Software Engineer
SOA IT Solutions Private Limited
11.2017 - 04.2019
- Integrated web-based services into software for distribution via on-premise and cloud-based deployments.
- Identified issues, analyzed information, and provided the solution to any problems that occurred at the L3 level.
Lead IT Analyst
Concentrix Business Services
05.2015 - 04.2017
- Performed regular patch management activities on servers, workstations, and other network devices.
- Documented processes related to system administration tasks such as installation, configuration, maintenance.
- Planned upgrades to existing systems while ensuring compatibility with current infrastructure.
- Conducted regular maintenance checks on all network devices and servers.
- Installed new applications and configured settings according to company standards.
- Assisted with the development of disaster recovery plans and procedures for critical systems.
- Developed plans and managed projects related to the implementation of new technology solutions.
- Reviewed and analyzed existing IT systems to develop strategies for improvement.
- Monitored system performance, identified potential problems, and took corrective actions when necessary.
- Implemented changes based on feedback from customers regarding system usability or functionality.
- Provided technical support to end users in troubleshooting software or hardware issues.
System Administrator (Messaging Support)
Infinite Computer Solutions (India) Limited
08.2011 - 05.2015
- Managed email routing and internal message protocols to support reliable delivery of communications.
L2 Technical Support Engineer
Synova Innovative (India) Pvt. Limited
01.2010 - 08.2011
- Analyzed customer feedback data to suggest improvements in product design or services provided.
- Utilized knowledge base to resolve common technical issues quickly and efficiently.
- Reported regularly on progress made towards resolving open tickets and outstanding tasks assigned.
- Installed operating systems and applications on user computers remotely or in-person visits when necessary.
- Configured company products for customers according to their specifications.
- Resolved escalated issues through diagnosis and troubleshooting of hardware, software, network systems, and applications.
- Performed system analysis to identify root cause of problems using remote diagnostic tools.
- Provided technical support to Tier 1 and Tier 2 customer inquiries via phone, email, and chat.
ID Management Coordinator
Network Solution Pvt. Limited
01.2008 - 01.2010
- Managed daily operations, scheduling, and assigning tasks for office staff.
- Gathered, analyzed and documented business requirements for identity management solutions.
- Implemented a multi-factor authentication system to meet security compliance standards.
- Configured and maintained identity access management tools such as Active Directory, LDAP.
- Provided technical support for troubleshooting issues related to identity management systems.
- Reviewed audit trails periodically to identify any potential security threats.
- Assisted with the development of new features and functionality within the organization's IAM platform.
Lotus Notes Support Executive
Info Services
01.2007 - 01.2008
- Conducted training sessions for end-users regarding usage of Lotus Notes features like email, calendar, contacts.
- Assisted in troubleshooting complex problems related to application development and deployment on a distributed environment.
- Resolved various application issues reported by the end-users through trouble ticketing system.
- Evaluated third party products which can be integrated with existing applications running on Domino server platform.
- Monitored server performance using monitoring tools like IBM Tivoli Monitoring Suite.
- Developed and maintained the Lotus Notes database applications, including forms, views, agents and lotus script libraries.
Education
Bachelor of Technology - Information Technology
ABES Engg Colllege
Ghaziabad , UP07-2005
Skills
- Operations Management
- Team Leadership
- Staff Training and Development
- Project Management
- Verbal and written communication
- Cross-Functional Teamwork
- Schedule Preparation
- Cross-functional team management
- Time Management
- Staff Management
- Customer Relationship Management (CRM)
- Incident and change Management
- ITGC Audit Security and Control
- RISK and Compliance Management
Permanent Address
D65/267A-3, Lahartara Varanasi, (U.P.)
Personal Information
- Passport Number: J5023937
- Father's Name: Late R. L Yadav
- Date of Birth: 05/08/79
- Gender: Male
- Marital Status: Married
Languages
English & Hindi
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief and further I assure you that I'll not leave any stone unturned regarding my working caliber and efficiency.
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Certification
- Microsoft Certified Professional
- SentinelOne Partner Tech Accreditation 101/201/301
Timeline
NOC SOC DC IT Operation Manager
CMS IT Services Private Limited
05.2022 - Current
Assistant Manager
Concentrix Daksh Services India Private Limited
05.2019 - 05.2022
Senior Software Engineer
SOA IT Solutions Private Limited
11.2017 - 04.2019
Lead IT Analyst
Concentrix Business Services
05.2015 - 04.2017
System Administrator (Messaging Support)
Infinite Computer Solutions (India) Limited
08.2011 - 05.2015
L2 Technical Support Engineer
Synova Innovative (India) Pvt. Limited
01.2010 - 08.2011
ID Management Coordinator
Network Solution Pvt. Limited
01.2008 - 01.2010
Lotus Notes Support Executive
Info Services
01.2007 - 01.2008
Bachelor of Technology - Information Technology
ABES Engg Colllege
- Microsoft Certified Professional
- SentinelOne Partner Tech Accreditation 101/201/301
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