Windows Server
Sourav Mukherjee
Technical Support Engineer
Kolkata
Summary
Dedicated Technical Support Engineer with over 2.5 years of hands-on experience providing efficient solutions and superior customer service in fast-paced environments. Proficient in diagnosing and resolving complex technical issues across hardware, software, and network systems. Skilled in troubleshooting, documentation, and effectively communicating technical concepts to both technical and non-technical stakeholders. Proven ability to thrive under pressure while maintaining a focus on delivering timely resolutions and exceeding customer expectations. Seeking to leverage expertise in technical support to contribute to the success of a dynamic team and drive continuous improvement in customer satisfaction.
Overview
3
3
years of professional experience
Work History
Senior Customer Support Engineer
CMS It Services Private Limited
2022.04 - 2023.12
- Provided technical support and troubleshooting for complex customer issues
- Collaborated with cross functional teams to identify and resolve product issues
- Conducted in-depth root cause analysis and provided recommendations for product improvements
- Trained and mentored junior customer support engineers to improve team performance
- Developed and maintained strong relationships with key customers to ensure repeat business
- Worked closely with product development teams to communicate customer feedback and prioritize bug fixes and feature requests
Customer Support Engineer
Think Labs Private Limited
2021.04 - 2022.04
- Assisted in the implementation and maintenance of IT infrastructure.
- Responded to help desk tickets, diagnosing and resolving issues efficiently.
- Responded promptly to customer inquiries and maintained a high level of customer satisfaction
- Maintained accurate and detailed records of customer interactions and resolutions
Education
B. Tech - Information Technology
Academy Of Technology
Kolkata 2001.04 -
ISC ( 12th ) -
Xavier's English School
Kolkata 2001.04 -
ICSE ( 10th ) -
Xavier's English School
Kolkata 2001.04 -
Skills
Communication
undefinedSoftware
Service Now Ticketing Tool
CA Ticketing tool
Remote Monitoring tools
Office 365
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Customer Support Engineer
CMS It Services Private Limited
2022.04 - 2023.12
Customer Support Engineer
Think Labs Private Limited
2021.04 - 2022.04
B. Tech - Information Technology
Academy Of Technology
2001.04 -
ISC ( 12th ) -
Xavier's English School
2001.04 -
ICSE ( 10th ) -
Xavier's English School
2001.04 -
Similar Profiles
Kamlesh YadavKamlesh Yadav
NOC SOC DC IT Operation Manager at CMS IT Services Private LimitedNOC SOC DC IT Operation Manager at CMS IT Services Private Limited
ABHIJIT PUNDABHIJIT PUND
Team Lead, Senior Consultant at SieBrain Services Private Limited, Client - KPMGTeam Lead, Senior Consultant at SieBrain Services Private Limited, Client - KPMG
Charan KanchiCharan Kanchi
Senior IT Engineer at Dubit LimitedSenior IT Engineer at Dubit Limited