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Associate Principal Engineer

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Customer oriented service IT professional with a solid background in providing a superior level of technical service to a wide customer base, excellent skills and experience in Systems, SAN and Networking. Proven performance across variety of areas of (on site) customer need including installations, maintenance and repairs and configuration of system hardware, software and network components. Achieved outstanding Performance Awards for providing professional service to large multinational IT companies. Excellent oral, written communication skills, analytical and problem-solving skills. Worked individually and as a team member to resolve customer problems ensuring appropriate technical account management plans. Provide telephone support and resolve any system related customer issues. Astute Support Engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Astute Support Engineer with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

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Application /Implementation Support Engineer with 7+ years of experience managing application services and support operations . Proven expertise in implementing innovative customer and technical support strategies. Adept at analyzing critical support requirements while increasing reliability & enhancing productivity.
Highlights:

  Provide a dynamic service identifying and solving issues within multiple components of critical business systems. Responsible for managing high-priority incidents and providing a solution within the SLA.
  Excellent problem-solving ability, troubleshooting, and critical thinking skills.
  Comfortable with JIRA and Confluence administration and maintenance Have good experience in Level 2 product support eTMF and act as an SME.
  L 2 development knowledge and Incident Management Hands on experience on installing and configuring SaaS based software (client /server/web-based)
  Ability to manage multiple implementation projects using waterfall/agile methodologies from start to end.
  Flexible to adopt to new technologies and will be tech savvy.


I seek a role that leverages my experience, education, and skills within a dynamic, growth-driven environment. I aim to further develop my professional abilities and knowledge in an organization that values diligence and entrusts me with meaningful responsibilities and challenges.

Experienced Customer Support Engineer with a demonstrated history of working in the information technology and retail services industry. Skilled in ATM Industry , Mechatronics, Customer Service, Embedded Systems, Electric and Mechanical troubleshooting . Strong information technology professional with a Bsc of Mechatronics Engineering focused in Mechatronics, Robotics, and Automation Engineering from AIET.

Sourav Mukherjee

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Senior Customer Support Engineer

Customer Support Engineer

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B. Tech - Information Technology

ISC ( 12th ) -

ICSE ( 10th ) -

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Senior Customer Support Engineer

Customer Support Engineer

B. Tech - Information Technology

ISC ( 12th ) -

ICSE ( 10th ) -

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