KAMRAN KHAN
Kolkata
Summary
Dynamic Customer Care Executive with a proven track record at WNS Global Services, excelling in data entry and quality assurance. Recognized for maintaining high satisfaction scores by effectively resolving first-call issues and optimizing procedures. Adept at addressing customer concerns with confidence and providing timely solutions, ensuring exceptional service delivery. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
5
5
years of professional experience
2006
2006
years of post-secondary education
Work History
Customer Care Executive
Foundever crm india pvt ltd.
Mumhai
03.2023 - 05.2025
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Addressed customer questions and concerns regarding products and services.
Customer Care Executive
Concentrix daksh india pvt ltd
Chandigarh
06.2021 - 09.2022
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Maintained high satisfaction score by consistently resolving first-call issues.
Customer Care Executive
Wns global service
Pune
01.2020 - 02.2021
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Addressed customer questions and concerns regarding products and services.
- Handled customer complaints, providing appropriate solutions and alternatives within time limits.
Education
MBA - Marketing
09.2019 - 09.2021
Batchelor of Computer Application - Computer Science
09.2009 - 03.2012
Skills
- Data entry
- Quality assurance
- Procedure optimization
- Customer response
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Timeline
Customer Care Executive - Foundever crm india pvt ltd.
03.2023 - 05.2025
Customer Care Executive - Concentrix daksh india pvt ltd
06.2021 - 09.2022
Customer Care Executive - Wns global service
01.2020 - 02.2021
Welingkar Institute of Technology - MBA, Marketing
09.2019 - 09.2021
Sikkim Manipal University - Batchelor of Computer Application , Computer Science
09.2009 - 03.2012
Presidency Muslim High School - ,
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