Summary
Overview
Work History
Education
Skills
Timeline
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Kanchanakshi Tripathi

Kanchanakshi Tripathi

Gurugram

Summary

Senior Associate with strong analytical skills and a flexible problem-solving approach. Proven leader focused on optimizing processes and enhancing team efficiency. Effective communicator adept at managing routine operations and addressing unique challenges.

Overview

5
5
years of professional experience

Work History

Senior Associate

PCITS
11.2023 - 05.2025
  • Provided direction and guidance to junior associates on complex tasks.
  • Analyzed data and created reports for senior management.

Process Advisor

Barclays Shared Services
05.2022 - 10.2022
  • Engaged with delinquent borrowers to discuss repayment options.
  • Established payment plans aimed at improving recovery rates.
  • Documented collection activities meticulously to ensure accuracy and accountability.

Customer Service Representative

Amazon VCS
10.2020 - 03.2021
  • Answered customer inquiries via phone, email, and chat.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Education

BAJMC -

Lucknow University
04-2021

Intermediate -

Lucknow Public School
03-2019

Skills

  • Customer relationship management
  • Query resolution
  • Issue escalation
  • Critical thinking
  • Team supervision
  • Sales techniques
  • Performance evaluations
  • Customer relationship management (CRM)

Timeline

Senior Associate

PCITS
11.2023 - 05.2025

Process Advisor

Barclays Shared Services
05.2022 - 10.2022

Customer Service Representative

Amazon VCS
10.2020 - 03.2021

BAJMC -

Lucknow University

Intermediate -

Lucknow Public School

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Kanchanakshi Tripathi