Summary
Overview
Work History
Education
Certification
Additional Information
Timeline
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KANGKAN CHAKRABORTY

UNIT SALES MANAGER
Kolkata

Summary

With over 3 years of experience in customer service and banking, dedicated to delivering top-notch care to ensure ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients sets apart. Strong time management skills and possess superior knowledge of the customer service industry. Committed to providing exceptional service, eager to contribute towards the success of the organization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Unit Sales Manager

ICICI Prudential Life
05.2024 - Current
  • I am Responsible for handling a team of financial advisors and recruiting new financial advisors and insurance agents.
  • Help and guide them to achieve their targets of sales
  • Tell them about the product

Senior Executive

Zero Mass
11.2023 - 05.2024
  • - Supervised DSB projects across West Bengal, ensuring successful implementation and delivery of quality services to customers within the defined TAT
  • - Managed a team responsible for delivering quality services to customers and maintaining high standards
  • - Coordinated with all 12 government banks and branches across West Bengal, ensuring effective collaboration and follow-up to enhance services and engage more customers on DSB, thereby driving project growth
  • - Sourced and managed CSPs (Customer service points) for SBI, AND BOB to expand Fi channel reach in the Kolkata region

Consultant

Atyati Technologies
08.2020 - 10.2023
  • - Door Step Banking Project
  • - Supervised DSB projects across North Kolkata and Central Kolkata, ensuring successful implementation and delivery of quality services to customers within the defined TAT
  • - Managed a team responsible for delivering quality services to customers and maintaining high standards
  • - Coordinated with all 12 government banks and branches across North Kolkata and Central Kolkata, ensuring effective collaboration and follow-up to enhance services and engage more customers on DSB, thereby driving project growth
  • - Kotak Mahindra CASA Project
  • - Account Management: Responsible for opening new savings accounts and current accounts and ensuring the completion of Know Your Customer (KYC) procedures
  • - Target Achievement: Consistently met the minimum monthly targets for account openings, contributing to the growth and expansion of the customer base

Loan Officer

Atyati Technologies
08.2020 - 12.2021
  • - PMSVANIDHI Hawker's Loan: Facilitated hawkers and street vendors in securing loans under the PM SVANIDHI scheme
  • This involved assisting with application processes, ensuring documentation accuracy, and providing guidance on loan benefits and repayment plans
  • - Business Loans: Managed the evaluation and processing of business loan applications
  • This included assessing creditworthiness, conducting financial analysis, and approving loans for small and medium-sized enterprises to support their business operations and growth
  • - Loan Against Property (LAP): Handled loans against property by conducting thorough assessments of property values, verifying documentation, and ensuring compliance with loan policies
  • Worked closely with clients to structure loans that met their financial needs while minimizing risk for the lending institution
  • - Worked on loan Collection
  • - SME 1 and SME 2 Collections: Managed the collection process for (SME) in both early-stage (SME 1) and later-stage (SME 2) delinquency
  • Utilized effective communication strategies to contact clients through calls and visits to resolve overdue payments
  • - (NPA) Cases: Handled NPA cases by developing and implementing strategies to recover outstanding debts
  • Conducted detailed assessments of each case, negotiated repayment plans, and maintained records of collection efforts

Education

12th - Bengali / Bangla

West Bengal

10th - Bengali / Bangla

West Bengal

Certification

TCS Young Professionals

Additional Information

Father's Name - Ramendra Nath Chakraborty

Address - 16 Gobra Road Kolkata 700046

Timeline

Unit Sales Manager

ICICI Prudential Life
05.2024 - Current

Senior Executive

Zero Mass
11.2023 - 05.2024

Consultant

Atyati Technologies
08.2020 - 10.2023

Loan Officer

Atyati Technologies
08.2020 - 12.2021

12th - Bengali / Bangla

10th - Bengali / Bangla

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KANGKAN CHAKRABORTYUNIT SALES MANAGER