Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Languages
Timeline
Generic
Karabi Biswas

Karabi Biswas

Guwahati

Summary

Dynamic Customer Care Executive with proven expertise in CRM software and effective communication. At Vimoksha, I enhanced customer satisfaction through strategic problem-solving and collaboration. Experienced in loan documentation and sales proposal development, I thrive in fast-paced environments, demonstrating adaptability and a strong commitment to achieving results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Care Executive

Vimoksha
GUWAHATI
06.2024 - Current
  • Assisted customers with inquiries through phone and email communication.
  • Processed orders accurately using company software and systems.
  • Collaborated with team members to enhance customer service strategies.

Back Office Executive

Loan Recovery Agency under SBI & UCO
Guwahati
08.2023 - 05.2024
  • Functioned as Back Office Executive in Loan Recovery Agency under SBI & UCO at Guwahati ABC from 01/08/2023 to present.
  • Assisted in preparing reports on recovery progress for management review.

Back Office Executive

Ujjivan Micro Finance Bank
Ulubari
03.2022 - 06.2023
  • Engaged with Ujjivan Micro Finance Bank in Ulubari, Guwahati over a period of 1 year and 6 months from 15/03/2022 to 30/06/2023
  • Processed loan recovery documentation for timely updates and compliance.

Sales Executive

Power Truck
Bilasipara
03.2021 - 02.2022
  • Functioned as Sales Executive with Power Truck, Bilasipara, Dhubri throughout one-year period, from 05/03/2021 to 28/02/2022.
  • Prepared sales proposals and contracts for prospective clients.

Education

Bachelor of Arts -

Ratnapith College
Dhubri
12-2020

Associate of Arts - Arts

Sapatgram College
Dhubri
05-2017

High School Diploma -

Sapatgram Amalgamated Academy
Dhubri
05-2014

Skills

  • Adaptability and positivity
  • CRM software
  • Loan documentation
  • Customer relationship management
  • Sales proposal development
  • Problem solving
  • Effective communication
  • Attention to detail
  • Work commitment
  • Stress and time management

Certification

6-month diploma in computer applications (MS Office, Excel, Tally, PowerPoint)

Disclaimer

I do hereby declare that the information furnished by me is true to the best of my knowledge and belief.

Languages

ASSAMESE
First Language
English
Elementary (A2)
A2
Bengali
Elementary (A2)
A2
Hindi
Elementary (A2)
A2

Timeline

Customer Care Executive

Vimoksha
06.2024 - Current

Back Office Executive

Loan Recovery Agency under SBI & UCO
08.2023 - 05.2024

Back Office Executive

Ujjivan Micro Finance Bank
03.2022 - 06.2023

Sales Executive

Power Truck
03.2021 - 02.2022

Bachelor of Arts -

Ratnapith College

Associate of Arts - Arts

Sapatgram College

High School Diploma -

Sapatgram Amalgamated Academy
Karabi Biswas