Karabi Biswas
Guwahati
Summary
Dynamic Customer Care Executive with proven expertise in CRM software and effective communication. At Vimoksha, I enhanced customer satisfaction through strategic problem-solving and collaboration. Experienced in loan documentation and sales proposal development, I thrive in fast-paced environments, demonstrating adaptability and a strong commitment to achieving results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Executive
Vimoksha
GUWAHATI
06.2024 - Current
- Assisted customers with inquiries through phone and email communication.
- Processed orders accurately using company software and systems.
- Collaborated with team members to enhance customer service strategies.
Back Office Executive
Loan Recovery Agency under SBI & UCO
Guwahati
08.2023 - 05.2024
- Functioned as Back Office Executive in Loan Recovery Agency under SBI & UCO at Guwahati ABC from 01/08/2023 to present.
- Assisted in preparing reports on recovery progress for management review.
Back Office Executive
Ujjivan Micro Finance Bank
Ulubari
03.2022 - 06.2023
- Engaged with Ujjivan Micro Finance Bank in Ulubari, Guwahati over a period of 1 year and 6 months from 15/03/2022 to 30/06/2023
- Processed loan recovery documentation for timely updates and compliance.
Sales Executive
Power Truck
Bilasipara
03.2021 - 02.2022
- Functioned as Sales Executive with Power Truck, Bilasipara, Dhubri throughout one-year period, from 05/03/2021 to 28/02/2022.
- Prepared sales proposals and contracts for prospective clients.
Education
Bachelor of Arts -
Ratnapith College
Dhubri12-2020
Associate of Arts - Arts
Sapatgram College
Dhubri05-2017
High School Diploma -
Sapatgram Amalgamated Academy
Dhubri05-2014
Skills
- Adaptability and positivity
- CRM software
- Loan documentation
- Customer relationship management
- Sales proposal development
- Problem solving
- Effective communication
- Attention to detail
- Work commitment
- Stress and time management
Certification
6-month diploma in computer applications (MS Office, Excel, Tally, PowerPoint)
Disclaimer
I do hereby declare that the information furnished by me is true to the best of my knowledge and belief.
Languages
ASSAMESE
First Language
English
Elementary (A2)
A2
Bengali
Elementary (A2)
A2
Hindi
Elementary (A2)
A2
Timeline
Customer Care Executive
Vimoksha
06.2024 - Current
Back Office Executive
Loan Recovery Agency under SBI & UCO
08.2023 - 05.2024
Back Office Executive
Ujjivan Micro Finance Bank
03.2022 - 06.2023
Sales Executive
Power Truck
03.2021 - 02.2022
Bachelor of Arts -
Ratnapith College
Associate of Arts - Arts
Sapatgram College
High School Diploma -
Sapatgram Amalgamated Academy
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