Kareena Mehta
Noida
Summary
Customer-focused Relationship Manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilizes excellent organizational skill to enhance efficiency and lead team to achieve outstanding sales.
Overview
7
7
years of professional experience
Work History
Relationship Manager
Indiamart Intermesh Limited
Noida
04.2022 - Current
- Heading 7 members in a team
- Responsible for client retention,renewal & Upselling
- Administering, managing and motivating team members on a daily basis & delegating tasks and setting deadlines for internal team
- Directing the work of employees and providing feedback and counsel to improve efficiency and effectiveness
- Regular audits to drive process adherence and new initiatives
- Creating a culture and processes to achieve the business goals and objectives with regards to their customer service
- Capturing key insights on client experiences and provide feedbacks on process improvements
- Directing Category enrichment and increasing seller Catalogue.
- Hourly tracking of team's inputs and targets. Analyze all areas of opportunity to develop, document, and implement employee action plans for performance.
- Analyze the individual performance of each team member and motivate them to perform even better
- Organize training to improve the performance of the members who were lagging behind in terms of performance
Assistant Manager
Indiamart Intermesh Limited
Noida
06.2019 - 03.2022
- Reach out to potential customers via phone to promote our products/services.
- Build and sustain customer relationships.
- Identify and understand customer needs.
- Accurate mapping of products /services in client e-catalog.
- Systematic follow-up with the clients to ensure time-bound closure to sales & services.
Senior Executive
Indiamart Intermesh Limited
Noida
06.2017 - 06.2019
- Build and manage productive, professional relationships with clients using telephonic conversation
- Ensure clients are using and deriving benefit from IndiaMART
- Prompt resolution of Client's complaints
- Objection handling & query resolution
Education
Master of Business Administration - International Marketing
Haryana School Of Business
Hisar05-2017
Bachelor of Commerce -
JCD College
Sirsa05-2015
Skills
- Operations Management
- Sales & Marketing
- Customer Success
- Service & Operations
- Team Management
- Continuous Improvement
- Performance Improvement
- Quality Improvement
- Quick Decision Making
- Relationship Building
- Time Management
- Effective Multitasking
Personal Information
Date of Birth: 16/01/1995
Languages
- English
- Hindi
Accomplishments
- Awarded as Employee of the Month -April 2024
- Awarded as Best Performer of the Month -March 2024
- Awarded as Pillar of Success of the Month -January 2024
Timeline
Relationship Manager
Indiamart Intermesh Limited
04.2022 - Current
Assistant Manager
Indiamart Intermesh Limited
06.2019 - 03.2022
Senior Executive
Indiamart Intermesh Limited
06.2017 - 06.2019
Master of Business Administration - International Marketing
Haryana School Of Business
Bachelor of Commerce -
JCD College
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