Karishma Bhatt
Social Media Escalation Specialist
Delhi,DL
Summary
Professional who excels in managing customer concerns and achieving resolution through effective communication and problem-solving. Background includes handling critical escalations and providing timely solutions that enhance customer satisfaction. Known for strong team collaboration and adaptability in dynamic environments, with expertise in conflict resolution and customer service.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Social Media Escalation Specialist
Spinny
01.2023 - 09.2023
- Managed client presence on various social media platforms, ensuring a positive brand image
- Collaborated with Customer Service and Product Development teams to enhance the overall customer experience
- Handled customer interactions across multiple channels, including walk-ins, email, phone, and social media
- Contributed to team success through effective communication and collaboration
- Skilled in claims processing, managing disputes, and ensuring timely resolutions for a wide range of insurance products
- Demonstrated leadership skills as a team leader, providing guidance and support to team members
- Assisted in training coordination and maintained reports for team performance
- Provided outstanding customer service, addressing inquiries and concerns promptly and effectively
Customer Support Service
One97 Communications Ltd
09.2020 - 11.2022
- Generated daily, weekly, and monthly reports to track business performance and provide insights for decision-making
- Consolidated data to identify trends, top-performing products, best salespeople, and underperforming items
- Maintained and updated customer data, providing excellent service through email follow-ups and support for insurance needs
- Built and automated Excel spreadsheets using pivot tables, advanced formulas, and conditional formatting for data analysis
- Building advanced Excel spreadsheets, using linked tables, pivot tables, conditional formatting, formulas, functions, advanced lookups, so on; creating PowerPoint presentations with embedded charts and tables
- Identifying the top 5 products, best sales person, and the products to discontinue using MSExcel
- Providing accurate, valid, and complete information by using the right method of data analysis
Associate Sales Consultant
Policy bazaar
05.2019 - 09.2020
- Engaged with customers to discuss various insurance plans, providing clear information and addressing their inquiries
- Managed and updated customer data using Excel and Word, ensuring accuracy and efficient organization of information
- Collected required documentation from customers, maintaining a systematic process for data entry and storage
- Conducted thorough validation and verification of customer documents to ensure compliance with regulatory standards
Associate Sales Consultant
Policy X
12.2017 - 02.2019
- Lead team of 15, assigning tasks and tracking progress, while communicating with customers to discuss insurance plans, collect documentation, and ensure timely follow-up
- Managed customer data using Excel and Word, validating and verifying documents to maintain accuracy and regulatory compliance
Education
MBA - HR and Marketing
Graphic Era Hill University
01.2015 - 01.2017
B.Com - undefined
DSB Campus
01.2012 - 01.2015
Skills
Multitasking
Timeline
Social Media Escalation Specialist
Spinny
01.2023 - 09.2023
Customer Support Service
One97 Communications Ltd
09.2020 - 11.2022
Associate Sales Consultant
Policy bazaar
05.2019 - 09.2020
Associate Sales Consultant
Policy X
12.2017 - 02.2019
MBA - HR and Marketing
Graphic Era Hill University
01.2015 - 01.2017
B.Com - undefined
DSB Campus
01.2012 - 01.2015
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