Karishma Prabhakar

• Address client queries, handle complaints, manage documentation, and provide support during and after transactions.
• Generate performance reports, analyze data, and help develop strategies for customer retention and loyalty programs.
• Strong ability to communicate clearly, both in writing and verbally, with clients and team members.
• Achieved on-time collection goals by leveraging CRM follow-ups and strong communication with customers.
• Assisted customers with possession-related issues, delivering accurate information, and prompt resolutions.

Coordinated home loan processes with Kohinoor real estate partners, ensuring seamless application handling from submission to closure.
Monitored and expedited loan sanctions and disbursements within stipulated timelines, enhancing customer experience and operational efficiency.

Built and maintained strong professional relationships with leading banks (ICICI, HDFC, SBI), facilitating quicker approvals, and collaborative client support. Led and supervised a team of 7 to 8 bankers, driving performance, tracking goals, and supporting consistent achievement of lending targets.

Managed client portfolios.

The ability to manage complex developer-broker relationships.

Lead generation, conversion rate optimization, digital marketing, project launches.

Initiated negotiation process

- Cold calling and targeted calling to existing and new consumer base.

Helping consumers by solving their issues through innovation and quick solutions to create an overall satisfactory experience.

- Quick in response and delivering the solution by having and sharing knowledge of the industry.

Managing the database, achieving goals on a monthly basis.