Karthik BV

• Streamlined processes for increased productivity through the use of automation tools.
• Developed process documentation to maintain standardization and knowledge sharing among team members.
• Conducted regular audits of existing processes to ensure adherence to established procedures while identifying areas for potential improvement.
• Trained team members on new processes to ensure seamless adoption and maintain operational excellence.
• Communicated effectively with stakeholders to align expectations, gather requirements, and provide updates on project progress.
• Reduced costs with strategic resource allocation and capacity planning.
• Served as a subject matter expert on specific processes providing guidance and support to other team members when needed.
• Supported change management efforts during the implementation of new systems or technologies impacting processes.
• Implemented continuous improvement initiatives, resulting in reduced cycle times and improved quality metrics.
• Leveraged Lean Six Sigma methodologies to identify opportunities for waste reduction and improved efficiency.

Senior Associate Order to Cash (O2C)

Key Responsibilities:

• Order Management

Oversaw end-to-end order processing, including order validation, pricing accuracy, and compliance with contractual terms.
Coordinated with Sales and Supply Chain teams to ensure timely order fulfillment and customer satisfaction.

• Cash Application

Managed accurate and timely application of customer payments across multiple regions, ensuring proper allocation and reconciliation of accounts.
Resolved unapplied and unidentified cash issues by collaborating with internal teams and customers.

• Dispute & Deduction Management

Investigated and resolved billing discrepancies, short payments, and customer disputes, minimizing revenue leakage and maintaining strong client relationships

• Reporting & Compliance

Generated and analyzed O2C performance reports, providing insights to improve process efficiency and reduce DSO (Days Sales Outstanding).

Accounts Receivable Responsibilities.

• Collections Management – Oversaw collections for the US and Canada regions, ensuring timely follow-up and resolution of outstanding receivables.
• Cash Application – Processed and applied customer payments accurately across multiple regions, including EMEA, Hong Kong, Australia, and India.
• Global Reporting – Prepared and managed comprehensive global reports covering operations across five countries, ensuring accuracy and compliance with organizational standards.
• India Billing – Handled end-to-end billing operations for India, ensuring timely invoicing and adherence to company policies.
• Dispute Resolution – Managed and resolved customer disputes effectively to maintain strong client relationships and minimize financial risk

• Conducted thorough financial analysis to identify trends, variances, and potential areas for improvement.
• Input vendor payments and updated accounts to reflect new balances.
• Overhauled process for year-end inventory audits to improve accuracy.