Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Karthik Gudla

Karthik Gudla

Hyderabad

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Software Engineer

Skuad Lab India Pvt. Ltd. (Client - CarDekho.com)
05.2022 - 04.2023
  • Identifying, isolating, and tracking bugs throughout testing, evaluating any potential problems that users might encounter
  • Proficient in SDLC and STLC (Development and Testing Life cycle) Defect Life Cycle
  • Experience in creating Test Plans
  • Proficient in understating the requirement and deriving the Test cases out of it.
  • Conducted Functional test execution
  • Well-versed in GUI, Smoke, Retesting and Regression Testing
  • Experience in Manual Testing, Database, API Testing and Mobile Application Testing in both IOS and Android platforms
  • Expertise in Analyzing Test Results and Creating Defect Reports
  • Experience in preparing Weekly, Daily status reports
  • Expertise in Defect Tracking tools like Bugzilla, Jira, Rally (CA Agile Central).
  • Good attitude for learning, strong analytical, problem solving and troubleshooting skills.
  • Developed comprehensive test plans and cases to ensure software quality and functionality.
  • Collaborated with cross-functional teams to identify, document, and resolve defects effectively.
  • Implemented continuous integration practices to enhance testing efficiency and accuracy.
  • Participated in Agile ceremonies, contributing to sprint planning and retrospective discussions for process improvement.
  • Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.

Senior Desktop Support Engineer

Orient Technologies Pvt. Ltd. (Client- VFS Global)
07.2020 - 01.2023
  • Maintaining IT assets inventory sheets for our Hyderabad location.
  • Installing OS (Windows 07, 08 and 10) and Microsoft applications to the user needs
  • Outlook configuration IMAP, POP and Microsoft Exchange Server
  • Provide technical support for both hardware and software issues our users encounter
  • Configuration and Troubleshooting of DNS and DHCP
  • Knowledge on printers Installation and troubleshooting
  • Monitor and respond quickly and effectively to requests received through the IT helpdesk
  • Working with VMWare ESX / vSphere & Microsoft HyperV
  • Good Understanding on Cloud Technologies
  • Responding to user’s support requests.
  • Identify the application issue and resolve the issue.
  • Assigning tickets in the ticketing portal to concern teams.
  • Troubleshooting hardware and software, printers issues.
  • Installing and configuration of printers at users counters.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Installation All Windows, Software, Driver & Hardware Installation
  • Implemented troubleshooting protocols, significantly reducing resolution time for technical issues.
  • Supervised junior desktop support engineers, fostering professional growth through mentorship opportunities.

Technical Engineer

Cloudace Technologies Pvt. Ltd.
04.2019 - 07.2020
  • Provide end-user support as directed by management, Create and deliver reports to business lines pertaining to endpoint security, compliance, etc..
  • Respond to issues and resolve help desk requests of clients.
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
  • Monitor the systems and respond immediately to security or usability concerns.
  • Installation All Windows, Software, Driver & Hardware Installation.
  • Installation & configuration of ADS, DNS, DHCP.
  • Installation of Servers systems (Windows 2003, 2008, 2008R2, 2012 and 2012 R2), and Installation of Client systems (Windows XP, Vista, Windows 7, Windows 8 Windows 10) & Antivirus (McAfee, Symantec & Sophos).
  • Upgrading from Symantec Endpoint Protection Manager 12.x to 14.x

Verification Associate

Jantakhoj Info Service Pvt. Ltd.
11.2015 - 08.2018
  • Maintained detailed records of all verifications performed, ensuring proper documentation was readily available upon request or audit review.
  • Gather and confirm essential employment details such as the employee's current or most recent job title, duration of employment, Reporting Manager's Name & Designation and reasons for leaving the organization.
  • Conducted reference checks promptly updated clients with the findings.
  • Collaborated closely with HR departments to swiftly and accurately verify applicant information.
  • Uphold a stringent standard of accuracy in all verification processes, thereby fostering client satisfaction and trust.
  • Reduced verification errors by conducting thorough reviews and providing constructive feedback to colleagues.

Education

M.Tech - Electrical Power Systems

St. Mary Engineering College
Hyderabad
12.2012

B.Tech - Electrical, Electronics Engineering Technologies

SRIT College
Nizamabad
09.2010

Board of Intermediate Education - MPC

Narayana Junior College
Hyderabad
04.2006

School of Secondary Education - SSC

St.Thomas High School
Nirmal
04.2004

Skills

  • Defect Tracking and Reporting
  • Bug Tracking and Resolution
  • Integration Testing, Mobile app testing, Performance Testing
  • Load testing, Functional Testing, Sanity Testing, Regression Testing
  • Postman API, Web Application Testing
  • Agile Methodology
  • Jira, Confluence, Test Plans and Test Methodologies
  • GUI Testing, Smoke Testing, Database Testing

Languages

English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)

Timeline

Software Engineer

Skuad Lab India Pvt. Ltd. (Client - CarDekho.com)
05.2022 - 04.2023

Senior Desktop Support Engineer

Orient Technologies Pvt. Ltd. (Client- VFS Global)
07.2020 - 01.2023

Technical Engineer

Cloudace Technologies Pvt. Ltd.
04.2019 - 07.2020

Verification Associate

Jantakhoj Info Service Pvt. Ltd.
11.2015 - 08.2018

M.Tech - Electrical Power Systems

St. Mary Engineering College

B.Tech - Electrical, Electronics Engineering Technologies

SRIT College

Board of Intermediate Education - MPC

Narayana Junior College

School of Secondary Education - SSC

St.Thomas High School

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Karthik Gudla