Kartik Naidu
Navi Mumbai
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Tata Consultancy Services Ltd
Thane
05.2023 - 06.2024
- Successfully completed a remote knowledge transfer (KT) with the US team.
- Developed and implemented SLA policies to ensure quality of service across all departments.
- Overseeing a team of 15 members responsible for Travel & Expense (T&E) and invoice processing for a US client, with operations based in Mumbai and Bangalore.
- Performed root cause analysis of underperforming services and developed corrective action plans accordingly.
- Created reports for executive-level review, highlighting key trends in SLA performance.
- Established processes for monitoring customer satisfaction levels.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
Assistant Manager T&E
LH Global Hub Service private ltd
Navi Mumbai
04.2020 - 05.2023
- Supervised a team of 6 members for the India Travel Expense team.
- Managed to achieve 10k volumes per month
- Successfully conducted a remote knowledge transfer (KT) session from the Bangalore location to Mumbai
- My strong performance earned me a promotion to Assistant Manager.
- Later Supervised a team of 17 in managing Travel & Expense (T&E) and invoice processing for APAC and EMEA regions.
Jr. Manager
JSW Limited
Navi Mumbai
11.2018 - 03.2020
- Processing Travel & Expense claims for plants across India.
- Had the opportunity to lead a team of 3 members
- Organized resources and delegated tasks efficiently among team members.
Analyst
Accenture
Navi Mumbai
07.2014 - 11.2018
- Processed 1,500 invoices per month.
- Allocated daily tasks to team members.
- Maintained daily volume records.
- Prepared presentation decks for client calls.
Sr. Associate
WNS Global Service
Mumbai
02.2011 - 06.2014
- Processing of Invoice processing & T&E
Education
Bachelor of Commerce [B.com] -
SIES College of Science Arts and Commerce
Mumbai03.2010
Higher Secondary School Certificate -
SSDV School & Jr. College
Mumbai02.2007
Secondary School Certificate -
Model High School
Mumbai03.2005
Skills
- Process Improvements
- Accounts Payable
- Team Oversight
- Quality Control
- Timely processing
- Training and mentoring
- Team leadership and supervision
- Analytical
- Problem-Solving
- Customer Service
- Microsoft Office
- Organization and Time Management
Accomplishments
- Employee of the year in Holcim
- Successful migration of process
- People's manager award in Holcim
- Numoro Uno award in Accenture
- Shining star award in WNS
- Shared numerous process improvement ideas
Personal Information
Date of Birth: 10/10/88
Languages
- English
- Hindi
- Marathi
- Tamil
Hobbies and Interests
- Music
- Cricket
- Outing
Timeline
Assistant Manager
Tata Consultancy Services Ltd
05.2023 - 06.2024
Assistant Manager T&E
LH Global Hub Service private ltd
04.2020 - 05.2023
Jr. Manager
JSW Limited
11.2018 - 03.2020
Analyst
Accenture
07.2014 - 11.2018
Sr. Associate
WNS Global Service
02.2011 - 06.2014
Bachelor of Commerce [B.com] -
SIES College of Science Arts and Commerce
Higher Secondary School Certificate -
SSDV School & Jr. College
Secondary School Certificate -
Model High School
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
SUSHANT KUMARSUSHANT KUMAR
Sr Manager- CNOC Team at Reliance JioSr Manager- CNOC Team at Reliance Jio