Kartik Shetty
Mumbai
Summary
I'm a driven and adaptable professional with over five years of experience across project management, business development, and customer operations. My work reflects a mix of structure and empathy—whether I’m coordinating cross-functional teams, refining internal processes, or leading volunteer initiatives. With hands-on exposure to CRM tools, marketing strategy, and client engagement, I thrive in environments that value clarity, consistency, and a people-first approach. My time volunteering with U&I taught me the value of service, leadership, and impact beyond KPIs—and that mindset continues to guide how I show up professionally.
Overview
7
7
years of professional experience
1
1
Certification
Work History
International Marketing Manager
Alliance Organics LLP
Mumbai
04.2025 - Current
- Developed international marketing strategies for organic products in diverse markets.
- Analyzed competitor activities to inform strategic marketing decisions and initiatives.
- Led training sessions for staff on international marketing best practices and tools.
Project Manager
Eassylife
Mumbai
09.2021 - 02.2025
- Managed multiple responsibilities including coordinating with internal teams to meet deadlines, drafting feature requirement documents, and preparing meeting minutes.
- Developed and implemented marketing strategies to drive lead generation, and improve sales conversions.
- Presented media plans to stakeholders, and helped implement CRM and marketing tools by cordinating with internal and external teams
- Acted as a key liaison between the CEO and department heads & agencies to ensure project alignment and timely execution.
Leadership Coach
U&I (NGO)
Mumbai
06.2023 - 04.2025
- Taught underprivileged children as a volunteer for two years, focusing on holistic education and emotional support.
- Took on a leadership role for one year, managing a group of volunteers, coordinating schedules, mentoring teachers, and ensuring consistent programme delivery.
- Helped create a safe, supportive environment for children from economically disadvantaged backgrounds.
Collections Agent
Epicenter Technologies
Mumbai
02.2021 - 06.2021
- Contacted customers to negotiate payment plans and ensure timely collection.
- Initiated and monitored payment plans, improving recovery rates and client satisfaction.
Retentions Associate
Tech Mahindra
Mumbai
09.2019 - 05.2020
- Retained customers through proactive engagement and problem resolution.
- Identified upsell and cross-sell opportunities, contributing to revenue gro
Back Office Executive
Teleperformance
Mumbai
08.2018 - 08.2019
- Resolved customer queries with empathy and efficiency.
- Educated customers on services and offerings, improving retention and satisfaction.
Education
Bachelor of Commerce - Commerce
Mumbai University
Mumbai2024
Certificate of Higher Education - Science
Mumbai University
Mumbai, IN-MH2016
Skills
- Project coordination and task management
- Lean Six Sigma – Yellow Belt certified
- Digital marketing: Meta ads, Google ads, email marketing
- Team leadership and people management
- Communication (written and verbal)
- Data analysis and advanced Excel (VLOOKUP, pivot tables)
- Content and presentation preparation
- Problem solving and adaptability
- Analytical Thinker
- CRM implementation
- Brand management
- Stakeholder engagement
Affiliations
- Weight Lifting
- Poetry Composition
- Pickleball
Certification
- Lean Six Sigma Yellow Belt
Timeline
International Marketing Manager
Alliance Organics LLP
04.2025 - Current
Leadership Coach
U&I (NGO)
06.2023 - 04.2025
Project Manager
Eassylife
09.2021 - 02.2025
Collections Agent
Epicenter Technologies
02.2021 - 06.2021
Retentions Associate
Tech Mahindra
09.2019 - 05.2020
Back Office Executive
Teleperformance
08.2018 - 08.2019
Bachelor of Commerce - Commerce
Mumbai University
Certificate of Higher Education - Science
Mumbai University
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