Karunagaran
Madurai
Summary
Dynamic Application Support Executive with extensive experience at TVS Supply Chain Solutions, specializing in application support and customer service. Proficient in Darwinbox and ManageEngine, I effectively manage support tickets and enhance user experience. Recognized for optimizing processes and ensuring compliance, I am committed to delivering exceptional results in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Functional Support Executive
TVS Supply Chain Solutions Ltd.
07.2023 - Current
- Monitoring employee Core, Leave, and Attendance modules
- Providing L1 and L2 application support for the HRMS tool (Darwinbox) across TVS globally
- Performing L2-level configuration updates through the backend of the HRMS (Darwinbox) application
- Tracking and managing support tickets using ManageEngine
Functional Support Executive
Aparajitha Dynamic Synergies P Ltd.
02.2022 - 07.2023
- Delivered L1 application support for the Darwinbox HRMS platform across global TVS operations
Process Lead
Jo2N Outlet Traders
01.2014 - 12.2021
- Provided application and operational support for Purchase, Sales, and Marketing modules
- Maintained Jo2N Outlet sales records and supported marketing-related system activities
- Analyzed purchase and sales reports within the application to identify and address non-compliance issues
Auditor T&E
Honeywell Technology Solutions Lab Pvt Ltd
05.2010 - 12.2013
- Monitored Concur notifications and performed audits of travel and expense claims globally for Honeywell, ensuring compliance with global and local travel policies
- Responded to client queries and provided guidance on payroll, expense reporting, benefits, and other HR-related matters
- Provided senior-level support to clients, including coordination of employee onboarding and employment contract processes across multiple countries
- Engaged with employees, managers, and HR stakeholders to validate expense claims and obtain required approvals
- Processed expense reports for Honeywell Field Service Engineers across multiple international locations, including the US, France, Canada, Belgium, Italy, the Netherlands, and the United Kingdom
- Scrutinized travel and expense claims to identify non-compliance, policy deviations, and potential risks
- Managed payment status inquiries through inbound calls and emails, ensuring timely resolution of issues
- Collaborated with internal teams to resolve operational issues in Concur and took ownership of closing open or pending cases
- Conducted critical follow-ups to prevent financial impact due to delayed expense approvals or payments
- Coordinated with internal teams to improve process efficiency and strengthen security and compliance controls
- Interacted with business partners and customers via email and phone, maintaining a high standard of customer service
- Demonstrated strong focus on meeting service goals, achieving results, and delivering quality support
- Worked as a collaborative team player, reporting to the Assistant Manager
- Quickly adapted to new functional software and enterprise applications
Consultant T&E
Cognizant Technology Solutions India Pvt Ltd
02.2008 - 04.2010
- Conducted post-payment compliance audits and in-depth Top Spender audits, including fraud analysis of reimbursement claims
- Reviewed expense reports for invalid claims, duplicate submissions, missing details, and unsupported expenses
- Analyzed per diem claims, including identification of duplicate per diem entries and vacation-related claims
- Audited employee travel and expense claims to ensure adherence to company policies, with proper and valid supporting documentation for both domestic and international business trips
- Utilized PeopleSoft T&E Analytics tools for detailed expense data analysis and audit reporting
- Coordinated with interdepartmental teams, including HDFC Bank, to resolve foreign exchange–related issues
- Performed prepayment audits and online approvals for expense claims in INR and foreign currencies (USD, EUR, GBP, etc.) in PeopleSoft, ensuring compliance with company policies
- Worked within the Finance Department through Capri Management Services India Private Limited
Accounts Assistant
Basudha Udyog Pvt. Ltd
01.2007 - 02.2008
- Prepared and verified accounting vouchers to ensure accuracy and compliance
- Maintained Purchase, Sales, and Stock Registers and reported financial updates to the Director
- Performed bank reconciliations and handled routine banking activities, including cash deposits and withdrawals
- Processed payments and accounting documents such as invoices, journal vouchers, employee reimbursements, and statements
- Verified billed items against purchase orders and goods received, and resolved discrepancies through follow-ups with vendors and internal teams
- Maintained daily ledgers and ensured accurate accounting records
- Managed and updated the customer database
- Recorded purchase and sales entries using Tally accounting software
Education
MBA - Information System Management
Bharathiar University (Distance Education)
Madurai06-2008
B.COM - COMPUTER APPLICATION
Government Arts College Udhagamandalam
Udhagamandalam01.2006
H.S.C -
C.S.I Hr Sec School
Kotagiri01.2003
S.S.L.C -
C.S.I Hr Sec School
Kotagiri01-2001
Skills
- Darwin Box and Manage Engine
- MS Office and PeopleSoft
- Concur and functional support
- Application support
- Employee travel and reimbursement
- Forex advance and claims processing
- User-friendly software adoption
- Customer service
- Status reporting
- Customer support
- Application upgrades
- Ticket management
- Testing activities
- End-user training
- User training
Personal Data
Male,
20/07/1984,
Indian,
Married,
Disclaimer
I assure that the information furnished above is true and correct to the best of my knowledge.
Languages
Tamil, English
Industry Exposures
- HRMS & Application Support (TVS Supply Chain Solutions / Aparajitha Dynamic Synergies)
L1 & L2 functional support for HRMS applications (Darwinbox), including Core HR, Leave, and Attendance modules; backend configuration updates; global user support and ticket management. - Travel & Expense Auditing (Honeywell / Cognizant Technology Solutions)
End-to-end Travel & Expense auditing using Concur and PeopleSoft, including pre-pay and post-pay compliance audits, fraud analysis, top-spender reviews, and multi-currency expense approvals aligned with global and local policies. - Finance & Accounting Operations (Basudha Udyog Pvt. Ltd.)
Accounting operations including voucher preparation, bank reconciliation, ledger maintenance, purchase/sales accounting, and Tally ERP transactions. - Business Operations & Compliance (Jo2N Outlet Traders)
Process leadership supporting Purchase, Sales, and Marketing functions; maintenance of sales records; analysis of purchase and sales reports to identify non-compliance. - Client & Stakeholder Management
Strong experience engaging employees, managers, HR teams, finance teams, vendors, and banking partners to resolve operational, compliance, and payment-related issues. - Tools & Systems Exposure
Darwinbox HRMS, Concur, PeopleSoft T&E Analytics, ManageEngine, Tally ERP, and enterprise HR & finance applications.
Rewards And Recognition
- Quick Learner Award @ TVSSCS
- Quick Learner Award @ Honeywell
Languages
English
Advanced (C1)
C1
Tamil
Native
Native
Accomplishments
Quick Learner award received TVSSCS and Honeywell
Affiliations
Actively volunteered in Emergency Rescue Team operations and Community Social Responsibility (CSR) initiatives
Timeline
Functional Support Executive
TVS Supply Chain Solutions Ltd.
07.2023 - Current
Functional Support Executive
Aparajitha Dynamic Synergies P Ltd.
02.2022 - 07.2023
Process Lead
Jo2N Outlet Traders
01.2014 - 12.2021
Auditor T&E
Honeywell Technology Solutions Lab Pvt Ltd
05.2010 - 12.2013
Consultant T&E
Cognizant Technology Solutions India Pvt Ltd
02.2008 - 04.2010
Accounts Assistant
Basudha Udyog Pvt. Ltd
01.2007 - 02.2008
MBA - Information System Management
Bharathiar University (Distance Education)
B.COM - COMPUTER APPLICATION
Government Arts College Udhagamandalam
H.S.C -
C.S.I Hr Sec School
S.S.L.C -
C.S.I Hr Sec School