Karuppuraja M
Chennai
Summary
- A highly experienced professional with 6.10 years in Customer Care Import Documentation. Proven expertise in handling escalations and effectively communicating with diverse individuals. Demonstrates strong problem-solving skills and a track record of delivering projects efficiently and on time.
Overview
1
1
Certification
Work History
Japan Imports
Started my career in Japan Imports, gaining foundational experience in import documentation and customer care.
Indonesia Imports
Played a key role in the new transition to Indonesia Imports, working at the production level and contributing to process improvements.
Philippines Imports
Handled end‑to‑end Philippines import documentation; coordinated with agencies, managed NOA and KPI analysis, supervised team delivery within TAT, trained freshers, resolved escalations, and drove process improvements.
Philippines Delivery Order
Led the transition of the Philippines Delivery Order process from agency to GBS PH India. Delivered end‑to‑end knowledge transfer, trained 8 team members, drove process improvements, and ensured stable operations with consistent weekly TAT achievement.
Imports APL North and South China
- Handling Imports APL North and South China, ensuring smooth operations and maintaining high standards of accuracy and efficiency.
Education
Master of Business Administration (MBA) - Human Resources Management
LOYOLA College
01-2024
Bachelor of Science (B.Sc.) - Mathematics
DG Vaishnav College
01-2019
Skills
- Stakeholder management
- Project planning
- Problem Solving
- Time Management
- Teamwork
- Quick Learner
Certification
Competency Based Behavioral Training, Completed training focused on enhancing behavioral competencies.
Personal Information
Date of Birth: 01/11/98
Projects
- Garuda NOA and Garuda IDCC Development, contributed to the development of Garuda NOA and Garuda IDCC from the initial stages until the tool was proposed to go live.
- Philippines Imports FAI & Delivery order Project Transfer successfully from the Philippines Agency to GBS India.
Languages
- Tamil
- English
- Tamil
Achievements And Awards
- Samurai Award, Received the Samurai award twice for outstanding performance.
- Maverick Award, Honored with the Maverick award for the year 2022 to 2023 for exceptional contributions.
Timeline
Japan Imports
Indonesia Imports
Philippines Imports
Philippines Delivery Order
Imports APL North and South China
Master of Business Administration (MBA) - Human Resources Management
LOYOLA College
Bachelor of Science (B.Sc.) - Mathematics
DG Vaishnav College