KASID PATHAN
Manager - Sales And Quality
Mumbai
Summary
Multi-faceted Regional Sales Manager promoting excellent record of meeting company-defined quotas through exceptional sales strategy. Mentors employees to develop top-performing team members 10-year progressive career background combined with dedication to corporate growth and development.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Regional Sales Manager
The Worldgrad
Mumbai
01.2022 - Current
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Finalized sales contracts with high-value customers.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Executed successful marketing campaigns to generate new business and expand customer base.
Customer Success Specialist
Pharmeasy
Mumbai
01.2018 - 07.2023
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Took care of all written communication channels viz Emails, chats, social media.
Senior Quality Analyst
Apertum Online
Mumbai
03.2021 - 12.2022
- Created test cases and automation scripts.
- Oversaw test planning, workload balancing and assignment delegation.
- Estimated work requirements and labor hours for sprint planning.
- Communicated between product owners and developers to clarify features.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Edited, proofed and critiqued internal documents to improve clarity.
Senior Quality Analyst
Pharmeasy
Mumbai
01.2020 - 02.2021
- Created test cases and automation scripts.
- Communicated between product owners and developers to clarify features.
- Written communications Training.
Escalations Manager
Pharmeasy
Mumbai
08.2018 - 02.2020
- Collaborated with other departments to meet customer needs and gained feedback to incorporate into sales strategy.
- Identified and reported trends in customer complaints to improve products and prevent future complaints.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Escalated customer issues to management for appropriate action to be taken.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
- Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
Education
Electronics And Communications Engineering
ARMIET
Mumbai 05.2013 - 05.2017
Electronics And Telecommuications
Shah And Anchor
Mumbai 05.2009 - 05.2012
SSC
St Dominic Savio High School
Mumbai 04.2001 -
Skills
Sales initiatives and techniques
Accomplishments
- Improved operations efficiency 300% with implementation of various process improvements.
- Successfully performed with Pioneers in the business.
- Sales for Hybrid Study abroad model first in India.
- Trained numerous batches.
- Recruited and developed 100+ new sales professionals.
Hobbies
District Level Football player
Speaker
Host
Timeline
Regional Sales Manager
The Worldgrad
01.2022 - Current
Senior Quality Analyst
Apertum Online
03.2021 - 12.2022
Senior Quality Analyst
Pharmeasy
01.2020 - 02.2021
Escalations Manager
Pharmeasy
08.2018 - 02.2020
Customer Success Specialist
Pharmeasy
01.2018 - 07.2023
Electronics And Communications Engineering
ARMIET
05.2013 - 05.2017
Electronics And Telecommuications
Shah And Anchor
05.2009 - 05.2012
SSC
St Dominic Savio High School
04.2001 -
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