KAUSHAL DESHPANDE
Thane
Summary
Highly skilled Customer Care Executive adept at managing customer service operations and ensuring highest level of customer satisfaction. Possess strong problem-solving skills, excellent communication abilities, and experience in resolving complex customer issues. Known for effectively leading teams to improve productivity while maintaining high standards of service quality. Made significant contributions to previous roles through fostering positive client relationships, improving operational efficiency, and enhancing team performance.
Overview
8
8
years of professional experience
Work History
Deputy Manager
Kotak Securities
10.2022 - 03.2025
- Company Overview: Inbound process focused on login / trading and other queries.
- To handle customer and resolve there queries on call and emails.
- I have also handle HNI clients
- Inbound process focused on login / trading and other queries.
Senior Process Associate
Tata Consultancy Services
04.2022 - 08.2022
- I have worked as backend technical support (operations)
- Worked as backend technical support on chats and email
Customer Service Associate
Q Connect
Thane
07.2021 - 12.2021
- Customer service based role
- Lead school voice chat and email for technical process
- Followed tablet troubleshooting steps
- Solved queries of students, teachers, principals G academic coordinators
Assistant Manager
Kotak Mahindra Bank
Thane
10.2019 - 06.2021
- Inbound process focused on financial solutions
- Converted outstanding amounts into EMI, PLCC etc.
Customer Service Associate
Intelenet Global Service
Mumbai
07.2017 - 09.2018
- Focused on customer service and sales
- Worked in two outbound processes
- BSLI - Birla Sunlife Insurance a pure sales process
- ICICI Lombard - Renewal of Car insurance policy a lead generation process
Education
Bcom -
SMT .S.J.R.S COLLEGE
Kalwa, Thane04.2015
HSC -
JAI BHARAT SCHOOL & Jr COLLEGE
Mumbai, Mulund04.2012
SSC -
JAI BHARAT SCHOOL & Jr COLLEGE
Mumbai, Mulund03.2010
Skills
- Customer service
- Query resolution
- English , Hindi ,Marathi
- Communication skills
- Customer relationship management
Accomplishments
Your Achievement, Describe what you did and the impact it had.
Hobbies and Interests
Career Interest / Passion
Languages
- English, Native
- Hindi, Native
- Marathi, Native
Timeline
Deputy Manager
Kotak Securities
10.2022 - 03.2025
Senior Process Associate
Tata Consultancy Services
04.2022 - 08.2022
Customer Service Associate
Q Connect
07.2021 - 12.2021
Assistant Manager
Kotak Mahindra Bank
10.2019 - 06.2021
Customer Service Associate
Intelenet Global Service
07.2017 - 09.2018
Bcom -
SMT .S.J.R.S COLLEGE
HSC -
JAI BHARAT SCHOOL & Jr COLLEGE
SSC -
JAI BHARAT SCHOOL & Jr COLLEGE
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